Glenda Aracely Portillo Torres
Everett,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Manager/Paralegal
Mills And Born, LLC
02.2023 - Current
- Management: Managed a team of paralegals, providing training, ongoing support, and performance evaluations to ensure high standards of productivity and quality.
- Created weekly, monthly, and quarterly expense reports.
- Hiring and Recruitment: Oversaw the hiring process for paralegal positions, selecting candidates based on exceptional skills and potential for growth within the firm.
- Time Management: Prioritized tasks effectively, ensuring the completion of all duties within deadlines.
- U-Visa Cases: Gained experience working on U-visa cases, including case preparation and document management.
- Immigration Court Filings: Experienced in filing documents with immigration court, ensuring timely and accurate submission of required paperwork.
- USCIS Filings: Managed filing of cases with USCIS, including preparing and submitting necessary documentation for approval.
- Work Authorization Applications: Assisted clients with work authorization applications, ensuring proper documentation and compliance with legal standards.
- Asylum Cases: Gained experience in asylum cases, supporting the preparation of applications, affidavits, and supporting documents.
- 42B (Cancellation of Removal) Cases: Worked on 42B cases, handling necessary documentation and ensuring compliance with the application process.
- Package Preparation: Responsible for assembling comprehensive application packages for submission to immigration authorities and courts.
- Motion Writing: Drafted motions for courts, ensuring clarity and accuracy in legal arguments.
Legal Assistant
Mills And Born, LLC
04.2019 - 12.2022
- Organizational Skills: Demonstrated strong organizational and time management abilities while managing multiple projects and responsibilities.
- Office Scheduling: Managed office scheduling, including scheduling preparation meetings, first appointments, and coordinating appointments between paralegals and clients, as well as between attorneys and clients, ensuring all parties were available and informed.
- Client Communication: Enhanced client satisfaction by providing prompt and effective communication regarding case updates and inquiries.
- Client Correspondence: Communicated pertinent information to clients via phone, email, and mail, ensuring clarity and timeliness.
- Change of Address: Managed change of address requests, ensuring that client records were updated accurately.
- Informational Letters: Wrote and sent informational letters to clients, keeping them informed about their case progress.
- Payment Processing: Responsible for taking payments from clients.
Cashier
Jay's Pizza, Ice Cream And Momo
01.2019 - 04.2019
- Customer Service: Welcomed customers and assisted in determining their needs, ensuring a positive experience.
- Merchandise Management: Restocked and organized merchandise in front lanes, maintaining an appealing and efficient setup.
- Team Collaboration: Worked with team members.
- Attention to Detail: Demonstrated strong attention to detail when completing tasks, ensuring accuracy in all areas.
- Order Taking and Food Preparation: Took orders in person and over the phone, assisted with food preparation, and ensured the pizza place was clean and organized.
- Delivery Order Management: Used apps like Uber Eats and DoorDash to manage food orders, ensuring accuracy and timely delivery.
- Payment Handling: Collected payments for food orders and handled cash transactions, ensuring proper change was provided.
- End-of-Day Reporting: Counted money at the end of the day and prepared a report detailing daily earnings.
Assistant
Holden Fruit & Produce Co Inc
08.2018 - 01.2019
- Day-to-Day Operations: Assisted with daily operations, collaborating efficiently with team members to ensure productivity and smooth workflow.
- Paperwork Management: Completed and reviewed paperwork.
- Organization and Time Management: Demonstrated strong organizational and time management skills, managing multiple projects while meeting deadlines.
- Attention to Detail: Maintained a detail-oriented approach with a strong work ethic, ensuring accuracy in all tasks.
- Order Management: Took orders and listened to voicemail messages from restaurants, ensuring clear communication of requirements.
- Report Preparation: Created detailed reports for each order, verifying order accuracy before it was loaded onto the delivery truck.
- Inventory Management: Prepared reports on inventory needs, ensuring that the appropriate items were available for delivery
Cashier
Market Basket
05.2016 - 08.2018
- Customer Greeting and Assistance: Greeted customers entering the store, responded promptly to their needs, and assisted with locating products, making recommendations, and ensuring a positive shopping experience.
- Flexible Scheduling: Worked a flexible schedule and took on extra shifts to meet business demands.
- Team Collaboration: Collaborated with team members to maintain a clean and organized checkout area, improving efficiency and workflow.
- Scanning Items: Scanned products for purchase using a barcode scanner, ensuring the correct price was charged.
- Processing Payments: Handled various payment methods, including cash, credit/debit cards, and coupons.
- Bagging Purchases: Packed items efficiently and securely into bags for customers.
- Customer Service: Assisted customers with questions, concerns, or issues during checkout, ensuring a high level of customer satisfaction.
- Managing Transactions: Processed all transactions accurately and provided receipts to customers.
- Register Area Maintenance: Kept the register area clean and organized, restocked bags, and assisted with other duties such as organizing or stocking shelves when not busy.
Education
Associate of Science - Paralegal Studies
Bunker Hill Community College
250 New Rutherford Ave, Boston, MA 0212905-2025
High School Diploma -
Everett High School
100 Elm St, Everett, MA 0214906.2018
Skills
- Calendar Management
- Appointment Scheduling
- Schedule Coordination
- Time Management
- Deadline Monitoring
- Data Management
- Document Review
- Case File Management
- Document Preparation
- Court Document Filing
- Legal Correspondence
- Legal Writing
- Immigration Law
- Client Support
- Client Billing
Administrative, Organizational & Legal Case Management Skills:
- Billing Statements
- Legal and Court Processes
- Experienced with IMPRO (Immigrant Professional) for immigration forms
- Experienced with Law Lab for case management
- Experienced with Law Pay
- Customer Service
- Relationship Building
- Critical Thinking
- Good Judgment and Decision Making
- Employee Training
- Google Drive
- Microsoft Word
- Microsoft Excel
- Google Calendar
Interpersonal & Client Relations:
Technical & Software Skills:
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager/Paralegal
Mills And Born, LLC
02.2023 - Current
Legal Assistant
Mills And Born, LLC
04.2019 - 12.2022
Cashier
Jay's Pizza, Ice Cream And Momo
01.2019 - 04.2019
Assistant
Holden Fruit & Produce Co Inc
08.2018 - 01.2019
Cashier
Market Basket
05.2016 - 08.2018
Associate of Science - Paralegal Studies
Bunker Hill Community College
High School Diploma -
Everett High School
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