Jennifer McKee
Pasadena,TX
Summary
Accomplished International Trainer and Account Representative at Elemis, adept in customer service and critical thinking. Excelled in enhancing customer loyalty through empathetic complaint resolution and one-on-one esthetician training, significantly improving client relations. Proficient in data entry, demonstrated by effectively managing and maintaining accounts, ensuring tailored support and recommendations.
Overview
9
9
years of professional experience
Work History
International Trainer and Account Representative
Elemis
09.2018 - 07.2020
- Provided one-on-one training to licensed Estheticians to help individuals know how to handle customers in the spa setting.
- Resolved customer inquiries and concerns daily through e-mails, phone calls, Zoom.
- Each account was maintained once a month or quarter with goals and training.
Skincare Instructor and Account Representative
Dermalogica
06.2014 - 08.2018
- Trained Licensed Estheticians at stores such as ULTA, Hand and Stone, Massage Heights.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Estimator
Aztec Bolting
05.2011 - 05.2014
- Assisted project management teams in preparing estimates for customers.
- Prepared proposals to submit to clients and secure new business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston
12-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
Timeline
International Trainer and Account Representative
Elemis
09.2018 - 07.2020
Skincare Instructor and Account Representative
Dermalogica
06.2014 - 08.2018
Assistant Estimator
Aztec Bolting
05.2011 - 05.2014
Bachelor of Science - Interdisciplinary Studies
University of Houston
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