Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer McKee

Pasadena,TX

Summary

Accomplished International Trainer and Account Representative at Elemis, adept in customer service and critical thinking. Excelled in enhancing customer loyalty through empathetic complaint resolution and one-on-one esthetician training, significantly improving client relations. Proficient in data entry, demonstrated by effectively managing and maintaining accounts, ensuring tailored support and recommendations.

Overview

9
9
years of professional experience

Work History

International Trainer and Account Representative

Elemis
09.2018 - 07.2020
  • Provided one-on-one training to licensed Estheticians to help individuals know how to handle customers in the spa setting.
  • Resolved customer inquiries and concerns daily through e-mails, phone calls, Zoom.
  • Each account was maintained once a month or quarter with goals and training.

Skincare Instructor and Account Representative

Dermalogica
06.2014 - 08.2018
  • Trained Licensed Estheticians at stores such as ULTA, Hand and Stone, Massage Heights.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Estimator

Aztec Bolting
05.2011 - 05.2014
  • Assisted project management teams in preparing estimates for customers.
  • Prepared proposals to submit to clients and secure new business.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Bachelor of Science - Interdisciplinary Studies

University of Houston
12-2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling

Timeline

International Trainer and Account Representative

Elemis
09.2018 - 07.2020

Skincare Instructor and Account Representative

Dermalogica
06.2014 - 08.2018

Assistant Estimator

Aztec Bolting
05.2011 - 05.2014

Bachelor of Science - Interdisciplinary Studies

University of Houston
Jennifer McKee