MARIA JOSE CAYUELAS
Port Saint Lucie,FL
Summary
Customer-focused and results-oriented Sales Professional with extensive experience in managing B2B accounts in the building products distribution industry. Proven track record in processing customer requests, coordinating deliveries, and enhancing customer experiences, leading to a 20% increase in sales growth. Bilingual in English and Spanish, with strong skills in relationship management and a deep understanding of customer needs in construction and building materials.
Overview
14
14
years of professional experience
Work History
International Sales Account Representative
Premier Lab Supply
Port St. Lucie, FL
03.2024 - Current
- Processed customer requests for quotes, orders, and product information across Latin America, Portugal, and Spain.
- Developed strong relationships with end users and resellers, enhancing customer satisfaction and retention.
- Increased sales by 20% in the first year through targeted prospecting and account management.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Collaborated with internal teams to streamline communication and improve service delivery.
- Managed customer accounts, ensuring timely order fulfillment and accurate billing processes.
- Implemented process improvements that increased operational efficiency in account management.
- Analyzed sales data to identify trends and drive strategic decision-making for account growth.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Collaborated with other departments to address customer needs and service requests.
- Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
Brand Ambassador and Owner/Logistics Agent/Personal Shopper
TU AMIGA EN USA
Miami, FL
03.2017 - Current
- Created and continue managed an online personal shopping business that caters to corporate and high-net-worth clients and specializing in boutique items, gift bags, clothing, jewelry, make-up, furniture, and housewares.
- Digital merchandiser and content curator focused on building a community of international shoppers and diverse followers living mostly in Latin America, as well as the United Kingdom.
- Designed and manufactured my own product line of naturally sourced artisanal ointments, oils, and emollients which are sold via B2B and B2C channels and a variety of PR campaigns: https://www.instagram.com/naturalloveoficial/
- Https://www.intuamigaenusa/stagram.com/
Promoted to Fulfillment and Returns Manager
Amerindias, Inc
Miami, FL
11.2021 - 07.2024
- Trained full-time and temporary staff on each step of order fulfillment.
- Managed inventory and inspected incoming and outgoing products for defects and damages.
- Worked with leadership group to develop business and cultivate customers, including trade show and expo participation.
- Successfully negotiated shipping rates with ocean carriers, FedEx, and UPS, and prepare end-of-day shipping manifests.
- Liaison with various team members including field sales, customer service, and cargo handlers.
- Key Accomplishments:
- 2023 - While securing an error rate of less than 1%, I’ve played an integral role in scaling the fulfillment side of the operation from one midsize commercial client with only 4500 in-stock items to five large commercial clients with over 45,000 in-stock items.
- 2023 - Established a departmental pace for human order fulfillment of 150 items and 45 orders per hour per person.
- Developed training programs for staff on best practices in returns management.
- Analyzed return data to identify trends and implement strategic improvements.
Administrative Assistant to the Owner
Inter-Develop LLC
Miami, FL
05.2019 - 11.2021
- Managed and executed all operational activities of a Miami-based wholesale trading company that digitally connects Latin American catalog sales companies to Chinese manufacturers.
- Processed all financial transactions, generated management reports, and prepared quarterly payroll 941’s & sales tax returns.
Promoted to Marketing & Sales Manager
Su Finca Raiz, Real State Agency
01.2012 - 01.2017
- Originally hired as the Digital Community Manager responsible for all social media strategies, execution, and email marketing.
- Opened a 2nd real estate office in Medellin and supervised one full-time administrator and two sales professionals.
- Managed Customer Service personnel for both offices.
- Increased overall sales by 50%.
- Https://sufincaraiz.co/ Medellin, Colombia
Education
Online Personal Shopper Certification
International Association of Professionals (IAP) Career College
United StatesNeuromarketing Coursework – International Business Program
Pontifical Bolivarian University
Medellin, Colombia01.2016
Digital Community Manager Certification
Pontifical Bolivarian University
Medellin, Colombia01.2012
Bachelor’s Degree - Business Administration
Pontifical Bolivarian University
Medellin, Colombia01.2012
Skills
- Customer service
- CRM proficiency
- Time management
- Bilingual in English and Spanish
- Customer engagement
- Order fulfillment
LANGUAGES
English
Full Professional
Spanish
Native or Bilingual
Timeline
International Sales Account Representative
Premier Lab Supply
03.2024 - Current
Promoted to Fulfillment and Returns Manager
Amerindias, Inc
11.2021 - 07.2024
Administrative Assistant to the Owner
Inter-Develop LLC
05.2019 - 11.2021
Brand Ambassador and Owner/Logistics Agent/Personal Shopper
TU AMIGA EN USA
03.2017 - Current
Promoted to Marketing & Sales Manager
Su Finca Raiz, Real State Agency
01.2012 - 01.2017
Online Personal Shopper Certification
International Association of Professionals (IAP) Career College
Neuromarketing Coursework – International Business Program
Pontifical Bolivarian University
Digital Community Manager Certification
Pontifical Bolivarian University
Bachelor’s Degree - Business Administration
Pontifical Bolivarian University