Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glendaliz Garcia

Glendaliz Garcia

Taveras,FL

Summary

Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.

Overview

17
17
years of professional experience

Work History

Human Resources Manager / Scheduler

Julia Ribaudo Extended Care
09.2024 - 08.2025
  • Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of new employees
  • Administered benefits programs including health insurance plans, retirement savings accounts, and wellness initiatives
  • Maintained accurate employee records in compliance with state and federal regulations
  • Collaborated with department heads to develop workforce planning strategies aligned with business objectives
  • Conducted investigations into employee complaints or policy violations, ensuring fair resolution while minimizing legal risks
  • Managed the implementation of HRIS software, resulting in streamlined processes for payroll administration and reporting functions
  • Ensured compliance with labor laws, including FMLA leave requests, ADA accommodations, etc
  • Increased diversity within the organization by 23% through targeted recruitment efforts at job fairs/events focused on underrepresented groups
  • Improved overall employee satisfaction scores by 17% through the implementation of regular pulse surveys
  • Implemented a flexible work schedule policy, resulting in increased employee productivity by 28%
  • Created and maintained schedules for a team of 85 employees, ensuring optimal coverage and efficient use of resources
  • Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
  • Utilized scheduling software to input employee availability, time-off requests, and shift preferences
  • Implemented a new scheduling system that reduced overtime costs by 12%
  • Served as the main point of contact for employees regarding schedule-related inquiries or concerns
  • Maintained accurate records of employee attendance, time off requests, and other relevant information in the scheduling system/database

Business Office Manager

Julia Ribaudo Extended Care Center
08.2023 - 08.2024
  • Update census daily to ensure proper billing
  • Assist resident and resident families with MA applications
  • Collect money owed to facility; PP, PL including income.
  • Distribute resident funds twice a week
  • Oversee resident RFMS accounts and ensure resident balances stay within limits for MA renewals
  • Upload and notate all correspondence between myself and involved into PCC
  • Upload documentation for residents involving insurance information
  • Meet with residents / families to review and discuss financial obligations

Office Administrator

Wright of Pennsylvania
02.2021 - 08.2023
  • Acting Operations Manager and Field Supervisor
  • Process payroll daily for 60 employees
  • Assign schedule daily to staff of 60
  • Review resumes and Interview potential candidates for field work positions
  • Conduct new hire orientation, drug screening and process new hire paperwork
  • Review gas receipts, records of fleet vehicle maintenance and conduct vehicle expenses on weekly / monthly basis
  • Manage travel time on all employees
  • Primary contact for all foremen, Supervisors, on all clients for office
  • Weekly inventory on fleet vehicles to ensure responsibility of employees safety and clients work zones
  • Visit sites and verify employees safely set up client work zones
  • Conduct employee reviews, write up when appropriate

Front Desk/Billing/Insurance/Rapid Care

NE Rehabilitation
12.2019 - 01.2021
  • Register patients for visit
  • Collect past due balances and arrange payment plans if required
  • Confirm all MA Insurance with Medent and Navinet Systems.
  • Obtain Authorization from Insurance Companies for services to be rendered
  • Schedule appts for Rapid Care patients
  • Confirm and review all patients for WKC, Post Accident and Pre Screenings as per employer request.

Front Desk / Billing Specialist / Rapid Care

Medicus Urgent Care
07.2017 - 12.2019
  • Register patients for visit
  • Run final report daily for billing and insurance submissions
  • Confirm all patients Insurance with Medent and Navinet Systems.
  • Obtain Authorization from Insurance Companies for services to be rendered
  • Send, receive, review and confirm all patient files are accurate and have all appropriate documents needed / required
  • Confirm and review all patients for WKC, Post Accident and Pre Screenings as per employer request.

Payroll Specialist

MidLantic Engineering
12.2013 - 06.2017
  • Managed payroll for an organization of over 30 personnel.
  • Evaluated timecards for accuracy on the regular and overtime hours.
  • Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
  • Insured accuracy on all employee benefits; retirement plans, additional tax withdraw, company benefits and state deductions.
  • Confirmed all certified state payroll checks accurate, signed, dated and correct before being mailed.
  • Performed general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Gathered personnel records from all employees from each department.
  • Researched all payroll, COBRA, disability and FMLA issues.

Medical Claims Specialist/ Lead Customer Serv Representative

TMG Health Inc
07.2008 - 09.2013
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in claims.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Assisted on training new employees on multiple medical billing programs and data entry software.
  • Solved unresolved customer issues.
  • Maintained accurate records of past due customer account activity.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.

Education

Associate of Science - Accounting

Suffolk County Community College
Selden, NY

Certificate in Medical Billing & Coding -

Bryant & Stanton College
Buffalo, NY

Certification in Taxation -

Liberty Tax School
Scranton, PA

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Compensation and benefits
  • Recruitment and hiring
  • Records management

Languages

Spanish
Professional Working

Timeline

Human Resources Manager / Scheduler

Julia Ribaudo Extended Care
09.2024 - 08.2025

Business Office Manager

Julia Ribaudo Extended Care Center
08.2023 - 08.2024

Office Administrator

Wright of Pennsylvania
02.2021 - 08.2023

Front Desk/Billing/Insurance/Rapid Care

NE Rehabilitation
12.2019 - 01.2021

Front Desk / Billing Specialist / Rapid Care

Medicus Urgent Care
07.2017 - 12.2019

Payroll Specialist

MidLantic Engineering
12.2013 - 06.2017

Medical Claims Specialist/ Lead Customer Serv Representative

TMG Health Inc
07.2008 - 09.2013

Associate of Science - Accounting

Suffolk County Community College

Certificate in Medical Billing & Coding -

Bryant & Stanton College

Certification in Taxation -

Liberty Tax School

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