Summary
Work History
Overview
Education
Skills
Timeline
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GLENDI HERRERA

Los Banos

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

HR Assistant (Contract)

Santa Cruz Community Health Centers Via Express Pros.
04.2025 - 06.2025
  • Maintained confidentiality while handling sensitive employee information securely.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Processed employee termination paperwork at direction of supervisory staff.

Data Quality Project (Contract)

SANTA CRUZ COMMUNITY HEALTH CENTERS Via EXPRESS PROS
10.2024 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.

Bilingual Enrollment Specialist (Contract)

SANTA CRUZ COMMUNITY HEALTH CENTERS Via Express Pros.
03.2024 - 06.2024
  • Improved data accuracy, meticulously maintaining and updating applicant records.
  • Educated clients on insurance policies and procedures.
  • Conducted information sessions, effectively presenting program offerings to diverse audiences.
  • Updated, entered, and reviewed customer data.

Office Assistant II

Santa Cruz County
05.2007 - 10.2023
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Coordinated and scheduled meetings and appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Expedited document processing with accurate data entry and timely filing.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Overview

18
18
years of professional experience

Education

High School Diploma -

Watsonville High School
Watsonville, CA
06.2002

Skills

  • Work Prioritization
  • Spanish Fluency
  • Microsoft Office
  • Call center experience
  • Data Collection
  • Computer Skills
  • Multi-Line Phone Systems
  • Customer service
  • Data entry
  • Scheduling appointments
  • Administrative support

Timeline

HR Assistant (Contract)

Santa Cruz Community Health Centers Via Express Pros.
04.2025 - 06.2025

Data Quality Project (Contract)

SANTA CRUZ COMMUNITY HEALTH CENTERS Via EXPRESS PROS
10.2024 - 11.2024

Bilingual Enrollment Specialist (Contract)

SANTA CRUZ COMMUNITY HEALTH CENTERS Via Express Pros.
03.2024 - 06.2024

Office Assistant II

Santa Cruz County
05.2007 - 10.2023

High School Diploma -

Watsonville High School

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