Lilah Minetree
Sag Harbor,NY
Summary
Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager, Guest Experience (Contract)
Lululemon
10.2023 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Guest Experience Lead/Key Leader
Lululemon
01.2023 - 10.2023
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Coached and developed associates to improve customer service skills and techniques.
- Counted registers and cleaned and secured shop at end of shift.
Educator
Lululemon
10.2022 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Client Service Manager
Knoza
09.2021 - 08.2022
- Acted as liaison between Amazon and sellers.
- Helped brands expand on Amazon by optimizing listings, ad management, and competitor research.
Server
Main Street Tavern/ Highway Restaurant
05.2020 - 09.2021
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Campus Manager
South By the Sea
01.2019 - 05.2020
- Promoted South by the Sea brand to organizations across campus and curated clothing designs.
Education
Bachelors of Arts - Communication and Public Relations
Rollins College
Winter Park, FL05.2020
Skills
- Account Management
- Verbal and Written Communication
- Time Management
- Project Management
- Work Prioritization
- Proficient in Amazon Advertising, Seller Central, Vendor Central
- Proficient in Microsoft, Word, Powerpoint, Excel, Breeze, Egnyte, Helium 10
- Proficient in Shopify, OpenTable, Wix
- Proficient in Instagram, Facebook, TikTok, Snapchat, LinkedIn
Timeline
Assistant Manager, Guest Experience (Contract)
Lululemon
10.2023 - Current
Guest Experience Lead/Key Leader
Lululemon
01.2023 - 10.2023
Educator
Lululemon
10.2022 - 01.2023
Client Service Manager
Knoza
09.2021 - 08.2022
Server
Main Street Tavern/ Highway Restaurant
05.2020 - 09.2021
Campus Manager
South By the Sea
01.2019 - 05.2020
Bachelors of Arts - Communication and Public Relations
Rollins College