Glendolyn Hammond
Detroit,MI
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
25
25
years of professional experience
Work History
UAW Benefit Plans Representative
Stellantis
03.2009 - Current
- Responded to members and vendors questions via telephone and written correspondence regarding insurance benefits, eligibility, and claims.
- Handled members inquiries quickly and professionally according to contract language related to all benefits
- Greeted members and vendors warmly to set tone to provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Conducted and coordinated health fair for the active member and the retire members.
Quality Line Inspector
Stellantis
08.1999 - Current
- Improved overall product consistency by implementing standardized inspection procedures and guidelines.
- Established open communication channels with other departments, facilitating timely resolutions of identified issues or discrepancies.
- Assisted in reducing production downtime by promptly communicating inspection results to the production team.
- Minimized waste generation by accurately identifying defective parts early in the production cycle, optimizing resource utilization.
- Enhanced product quality by conducting thorough inspections and identifying defects for corrective actions.
Education
Associate of Applied Science - Computer And Information Sciences
Wayne County Community College District
Detroit, MIBachelor of Arts - Business
Columbia Southern University
Orange Beach, AL07-2025
Skills
- Customer relations
- Multitasking
- Self motivation
- Teamwork
- Client relationship building
- Telephone reception
- Data entry proficiency
- Problem-solving
- Professionalism
- Time management abilities
- Time management
- Reliability
- Problem-solving aptitude
- Attention to detail
Timeline
UAW Benefit Plans Representative
Stellantis
03.2009 - Current
Quality Line Inspector
Stellantis
08.1999 - Current
Associate of Applied Science - Computer And Information Sciences
Wayne County Community College District
Bachelor of Arts - Business
Columbia Southern University
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