Glendon Gopaul
Orlando,FL
Summary
Dynamic and dedicated leader with seventeen years of experience at Orlando Health, including six years in leadership roles. Known for exceptional leadership qualities and a passion for guiding diverse teams towards success. Proven ability to incorporate various leadership styles effectively and committed to continuous improvement in leadership practices.
Overview
17
17
years of professional experience
Work History
Patient Transportation & Equipment Group Lead
Orlando Regional Medical Center
03.2016 - Current
- Lead a team of 20-30 members directly and indirectly, along with supervising approximately a hundred team members across shared responsibilities with other members of leadership.
- Coordinated and dispatched patient transport services within a Level 1 Trauma Hospital setting, ensuring timely and efficient movement of patients to required destinations.
- Liaised between medical staff, transport teams, and patients' families to provide accurate updates, address concerns, and facilitate smooth transitions.
- Demonstrated strong multitasking abilities and remained composed under pressure to manage simultaneous transport requests and emergency situations effectively while dispatching.
- Evaluated patient transportation requests, prioritizing based on medical urgency, bed availability, and hospital resources to optimize patient care delivery as a dispatcher.
- Oversee successful onboarding and training processes for new team members, ensuring seamless integration into the department.
- Manage staffing, productivity, service recovery, customer service, safety training, compliance, mentoring, and overall leadership within the department.
- Actively participate in the enhancement and upkeep of processes related to team member training and equipment distribution across the hospital.
- Streamlined patient transportation process, coordinating with medical staff to ensure timely appointments and procedures.
Patient Transporter
Orlando Regional Medical Center
12.2006 - 03.2016
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
Education
Vocational - Hospitality
Portmore Academy Hospitality
Jamaica10.2000
High School Diploma -
Petersfield High School
Jamaica06.1989
Skills
- Leadership
- Dispatcher Coordinator
- Process Improvement
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Patient Transportation & Equipment Group Lead
Orlando Regional Medical Center
03.2016 - Current
Patient Transporter
Orlando Regional Medical Center
12.2006 - 03.2016
Vocational - Hospitality
Portmore Academy Hospitality
High School Diploma -
Petersfield High School
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