Cathy Villalobos
San Antonio,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Patient Services Group Lead
Quest Diagnostics
San Antonio, TX
10.2025 - Current
- Lead a team of 30+ phlebotomists in a high-volume setting, ensuring 100% compliance with quality and safety protocols, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Managed scheduling and resource allocation to optimize workflow efficiency. Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities, analyzing data and trends to identify areas for improvement.
- Daily operations at Patient Service Centers (PSCs) or in-office phlebotomy locations
- Mentored and trained new hires on boarding.
- High-level problem-solving, adaptability to change, and strong communication skills
- Assisted in organizing and overseeing assignments to drive operational excellence. Ensuring compliance with HIPAA, OSHA, and company quality procedures.
- Assist with compilation and submission of monthly statistics and data. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
Phlebotomist- PSR Float
Quest Diagnostics
San Antonio, Tx
08.2021 - 09.2025
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Oversaw compliance with regulatory standards in phlebotomy practices, mitigating risks associated with patient care.
- Travel to Doctor's offices and /or Patient Service Centers when needed
- Draw blood samples and process according to test ordered including Drug Screens, Biometric Screening, Insurance exams and prepare for lab testing
- Enter billing information and collect payment when required
- Label, centrifuge, split, and freeze specimens as required by test ordered
- Maintain daily/weekly/monthly logs
- Verify lab orders with ordering provider (if necessary)
- TNP investigation and re-training employees, answering to CPR’s and following company policies
- New Hire Onboarding
- Work side by side with Supervisor/Group Lead making weekly schedules
Phlebotomist- PSR II
Quest Diagnostics
San Antonio, Tx
04.2010 - 01.2021
- Greet/Treat all patients appropriately
- Maintain weekly/monthly logs
- Label, centrifuge, split, and freeze specimens as required by test ordered
- Enter lab orders to Care 360
- Verify lab orders with ordering provider (if necessary)
Phlebotomist
Dr. Jose E. Salinas
San Antonio, Tx
01.2008 - 04.2010
- Check in and Check out patients
- Schedule appointments/ answer phones
- Assist doctor with minor procedures
- Phlebotomist for pediatric and geriatric patients
- Answer phones/ filing/faxing
- Urinalysis, HCG's, EKG's, Hemoglobin
Phlebotomist
All Medical Personnel
San Antonio, Texas
12.2007 - 04.2008
- Temp Phlebotomist for Quest Diagnostics and Labcorp
- Pediatrics and geriatrics
- Process Specimens to send to lab
Medical Assistant/Phlebotomist
Universal Care
Anaheim, Ca
06.1999 - 10.2007
- Pediatrics department lab
- In Office Hemoglobin testing/ Urinalysis
- Administer all immunizations
- Responsible for ordering all supplies
- Maintaining all monthly logs in accordance with company and state policies
Education
High School Diploma -
David Starr Jordan High School
Los Angeles, Ca06-1998
Medical Assistant Certificate -
Concorde Career College
Anaheim, Ca05-2009
Skills
- Customer service
- Professional and courteous
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Team leadership
- Managing operations and efficiency
- Training and development
- Schedule management
- Bilingual (Spanish)
Timeline
Patient Services Group Lead
Quest Diagnostics
10.2025 - Current
Phlebotomist- PSR Float
Quest Diagnostics
08.2021 - 09.2025
Phlebotomist- PSR II
Quest Diagnostics
04.2010 - 01.2021
Phlebotomist
Dr. Jose E. Salinas
01.2008 - 04.2010
Phlebotomist
All Medical Personnel
12.2007 - 04.2008
Medical Assistant/Phlebotomist
Universal Care
06.1999 - 10.2007
High School Diploma -
David Starr Jordan High School
Medical Assistant Certificate -
Concorde Career College