Summary
Overview
Work History
Education
Skills
Accomplishments
Additionalduties
Timeline
Generic

Sharnetta Brown

Lancaster,TX

Summary

To obtain a professional and responsible position utilizing vast professional customer service skills as well as advance technical skills. Eagerly looking forward to being an asset to a company that focuses on career advancement with multiple opportunity.

I am a dedicated and technically skilled medical professional with a versatile administrative support skill set. And resolving employee challenges with innovative solution, system and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Team-oriented Quest leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.

Overview

30
30
years of professional experience

Work History

Patient Services Group Lead

Quest Diagnostics
02.2013 - Current
  • Monitored team performance to identify productivity improvement opportunities.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Trained new team members by relaying information on company procedures and safety requirements.

Patient Services-Phlebotomist (Floater)

Quest Diagnostics
11.2006 - Current
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

PSRII

Quest Diagnostics
10.2005 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Phlebotomist (PSC & IOP)

Clinical Pathology Lab
06.2002 - 10.2005
  • Conducted venipuncture and other CT procedures.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.

Phlebotomist

Baylor Medical Center/Dallas
08.1994 - 06.2002
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Education

Medical Assist. Certificate -

Concorde Career Institute

Cosmetology License -

Aladdin Beauty College

HS Diploma -

Ellison High School
01.1989

Skills

  • Professional, Proficient and Personable
  • Spreadsheet & Database Creation
  • Basic Microsoft Word, Excel, and Outlook
  • Team building & Supervision
  • Data Entry
  • Staff Development & Training
  • Medical Policies & Procedures
  • Report & Document Corrective Action
  • Organizing Planning & Developing
  • Group and individual instruction
  • Issue Resolution
  • Employee Development
  • Strong Work Ethic
  • Teamwork and Communication
  • Teamwork and Coordination
  • Positive Attitude
  • Attention to Detail
  • Following Instructions
  • Punctual and Reliable
  • Punctual and Dependable
  • Flexible Schedule

Accomplishments

  • NPL Kaizen Reduction Project.
  • Monthly Safety Committee Meetings.

Additionalduties

Experience in Starting up new IOP and PSC's includes ordering new furniture  . Able to assist clients with their concerns/ needs, Complete IOP and PSC audits. Conduct direct observations and Setup training for Temporary/New Hire phlebotomist, complete annual centrifuge calibrations/ BP machines, WFC time management, Approving time off in Humanity , monthly metrics, conference calls,  setting up employees access for new accounts, eScreen123 training, completely handles assignments, and address Floaters for coverage.

Timeline

Patient Services Group Lead

Quest Diagnostics
02.2013 - Current

Patient Services-Phlebotomist (Floater)

Quest Diagnostics
11.2006 - Current

PSRII

Quest Diagnostics
10.2005 - Current

Phlebotomist (PSC & IOP)

Clinical Pathology Lab
06.2002 - 10.2005

Phlebotomist

Baylor Medical Center/Dallas
08.1994 - 06.2002

Cosmetology License -

Aladdin Beauty College

HS Diploma -

Ellison High School

Medical Assist. Certificate -

Concorde Career Institute
Sharnetta Brown