LaJuana Banks
Grand Prairie,TX
Summary
Results-oriented professional skilled in staff management and training development. Enhances operational efficiency through strategic workflow planning and effective communication. Fosters a motivated team environment while ensuring compliance with safety protocols and maintaining high-quality patient care standards.
Overview
14
14
years of professional experience
Work History
Group Lead- Patient Services, Phlebotomy
Quest Diagnostics
Arlington, TX
11.2022 - Current
- Conduct new site visits to assess and approve laboratory areas; ordered supplies and equipment for new accounts to facilitate site setup.
- Train current and onboarding employees in Quanum, Media Lab, benefits, and eScreen123. Assist newly hired team members by explaining company procedures and safety requirements.
- Identify training needs for group members; provided instruction when appropriate.
- Coordinates scheduling and resource allocation for project needs through Humanity.
- Compile the 5-Minute Huddle report to track daily metrics, including surveys, PATOS, open invoices, TNP, and admin areas.
- PATOS, survey, and TNP coordinator for Supervisor Barbara Mathis.
- Create spreadsheets to help monitor equipment calibrations and expirations.
- Provide assistance with conflict resolution among team members.
- Handles calls and emails during supervisor absence to ensure continuity of communication.
Rep, PS II, Phlebotomist, Site Lead
Quest Diagnostics
Arlington, TX
04.2022 - 11.2022
- Cultivated positive patient relations and coordinated with Patient Service Center staff to effectively address requests and questions.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching for new hires and transfer employees.
- Executed line staff tasks to enhance workflow and minimize patient wait time.
- Delivered timely, constructive feedback to phlebotomists to improve individual and group performance.
- Demonstrated consistent energy and enthusiasm while interacting with patients and staff in a fast-paced healthcare environment.
- Assisted Group Leads and Supervisor with training updated and new SOPs, distributing supplies and site coverage.
Phlebotomist
Quest Diagnostics
Arlington , TX
06.2021 - 04.2022
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and reducing anxiety.
- Provided patient care during sample collection, alleviating anxiety and ensuring a positive experience.
- Maintained accurate records of patient information and sample tracking to support efficient laboratory processing.
- Prepared specimens for laboratory analysis and testing procedures.
- Ensured compliance with safety protocols and infection control practices.
- Trained new phlebotomists on techniques, safety measures, and protocols.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
Phlebotomy Supervisor
Clinical Pathology Laboratories
Dallas, TX
09.2018 - 05.2021
- Supervised 27 employees across 26 sites to ensure adherence to consistent practices and standards.
- Evaluated employee performance and implemented targeted improvement plans to enhance team capabilities.
- Coordinated new employee training across the department.
- Facilitated team leaders and staff in applying technical skills for accurate venipuncture and capillary blood collection, ensuring proper handling and processing of specimens.
- Recommended changes to procedures to improve efficiency and compliance.
- Updated procedure and training manuals in collaboration with the manager to ensure accuracy.
- Interviewed, hired, and terminated phlebotomists and office personnel as needed.
Phlebotomist
Clinical Pathology Laboratories
Dallas, TX
02.2016 - 09.2018
- Adhered to laboratory guidelines for missed draws, recollects, and difficult sticks to ensure compliance and quality standards.
- Resolved issues by applying expertise, enhancing patient experience and maintaining operational flow.
- Answered inquiries about test information and customer-related issues, providing clarity and support to patients and colleagues.
- Worked under limited supervision, with moderate latitude for the use of initiative and independent judgment.
Operations Supervisor
Grifols/ Talecris Plasma Resources
Dallas, TX
12.2014 - 02.2016
- Mentored under Center Manager and Assistant Manager, gaining insights into effective operations management.
- Managed center donor funds, ensuring compliance and proper allocation.
- Facilitated training for new employees and retraining for current staff, enhancing team capabilities.
- Actively communicated with other service areas to ensure accurate documentation and quality.
- Built a rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Interview and hire candidates with the potential to help the company expand.
Center Specialist
Grifols/ Talecris Plasma Resources
Dallas, TX
01.2014 - 12.2014
- Monitored donor and plasmapheresis process, responded to alarms or signals during the process, and maintained awareness of donor reactions throughout.
- Prepared the donor booths and autopheresis machine for the plasmapheresis process.
- Ensured the accurate and legible recording of patient data in charts, records and Donor Management System (DMS) as outlined in SOPs.
- Collaborated with center management team to identify operational opportunities for continuous improvement and initiated process changes using company-approved procedures.
- Followed all Health Safety and Environment SOPs and OSHA policies and procedures and maintained confidentiality of all personnel, donor and center information.
Lead Phlebotomist
Grifols/ Talecris Plasma Resources
Dallas, TX
11.2011 - 12.2013
- Evaluated donor suitability for plasmapheresis to ensure safety and compliance.
- Handled donor reactions and provided immediate support to ensure adherence to safety guidelines.
- Monitored donors and equipment to ensure health of donors and quality of product.
- Set up and operated automated plasmapheresis machines in a clinical setting.
- Documented essential records, including Donor Room Logs, to maintain regulatory compliance and operational integrity.
Education
Bachelor of Science -
Jarvis Christian College
Hawkins, Texas05.2010
High school or equivalent -
Minden High School
Minden, LA05.2006
Skills
- Project management
- Workflow strategy
- Data tracking
- Scheduling coordination
- Training/Development
- Staff Management
- Performance evaluations
- Employee Motivation
- Effective Communication
- Group instruction
- Problem Solving Strength
Timeline
Group Lead- Patient Services, Phlebotomy
Quest Diagnostics
11.2022 - Current
Rep, PS II, Phlebotomist, Site Lead
Quest Diagnostics
04.2022 - 11.2022
Phlebotomist
Quest Diagnostics
06.2021 - 04.2022
Phlebotomy Supervisor
Clinical Pathology Laboratories
09.2018 - 05.2021
Phlebotomist
Clinical Pathology Laboratories
02.2016 - 09.2018
Operations Supervisor
Grifols/ Talecris Plasma Resources
12.2014 - 02.2016
Center Specialist
Grifols/ Talecris Plasma Resources
01.2014 - 12.2014
Lead Phlebotomist
Grifols/ Talecris Plasma Resources
11.2011 - 12.2013
Bachelor of Science -
Jarvis Christian College
High school or equivalent -
Minden High School