ROSHUNDA JENKINS
Irving,TX
Summary
Phlebotomy/ Group lead with a proven track record at Quest Diagnostics for enhancing operational efficiency and safety. Demonstrates exceptional leadership and communication skills, adept at conflict resolution and problem-solving. Achieved significant improvements in team performance and patient satisfaction through innovative process optimization and a focus on professional development.
Overview
34
34
years of professional experience
Work History
Phlebotomy Group Lead
Quest Diagnostics
McKinney, TX
02.2025 - Current
- Mentored team members on best practices for sample processing and quality assurance.
- Developed training materials to streamline onboarding for new staff and ensure compliance.
- Implemented process improvements that increased efficiency in laboratory operations.
- Collaborated with management to execute strategic initiatives aimed at enhancing patient care.
- Facilitated regular team meetings to promote communication and align goals across departments.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Phlebotomy Technician
Quest Diagnostics
Lancaster, TX
03.2020 - 2025
- Collected blood samples using venipuncture and capillary techniques to ensure accurate testing.
- Maintained cleanliness and organization of work area, adhering to safety protocols for infection control.
- Assisted in patient preparation by explaining procedures and addressing concerns to enhance comfort.
- Processed laboratory requisitions efficiently, ensuring timely delivery of specimens for analysis.
- Collaborated with healthcare professionals to optimize workflow and improve patient service delivery.
- Trained new staff on phlebotomy techniques and safety standards, fostering a knowledgeable team environment.
- Implemented quality control measures, enhancing sample integrity and reducing errors in testing procedures.
- Established patient follow-up procedures to enhance test completion and resolve outstanding concerns.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
Night Shift Leader
Trinity Mother Francis Hospital
Tyler, TX
03.2017 - 03.2020
- Utilized strong problem-solving skills to identify operational challenges and implement appropriate solutions quickly.
- Ensured smooth operations during the night shift, addressing and resolving any issues promptly.
- Supervised nightly cleaning activities, maintaining a clean and organized workspace for all employees.
Phlebotomy Supervisor
Prolab
Tyler, TX
03.1998 - 03.2018
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Upheld all compliance standards and kept team in line with requirements.
Phlebotomy Technician
Memorial Health Systems Of East TX
Lufkin, TX
06.1992 - 07.1996
- Provided exceptional patient care with compassionate communication and expert phlebotomy techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Education
Business Administration
Stephen F. Austin State University
Nacogdoches, TXPhlebotomy Certification
Angelina College
Lufkin, TX05.1994
High School Diploma -
Marshall High School
Marshall, TX05.1990
Skills
Achieved timely project delivery by coordinating team efforts and resources Enhanced project outcomes through proactive problem-solving and team engagement Drove improvements in team performance and project execution
Developed and maintained clear communication protocols to ensure information accuracy and timeliness
Increased operational productivity by delegating duties that matched individual strengths and project priorities
Facilitated collaborative problem-solving sessions to drive innovative solutions and improve team performance
Implemented strategies for effective conflict resolution, promoting positive interpersonal relationship
Timeline
Phlebotomy Group Lead
Quest Diagnostics
02.2025 - Current
Phlebotomy Technician
Quest Diagnostics
03.2020 - 2025
Night Shift Leader
Trinity Mother Francis Hospital
03.2017 - 03.2020
Phlebotomy Supervisor
Prolab
03.1998 - 03.2018
Phlebotomy Technician
Memorial Health Systems Of East TX
06.1992 - 07.1996
Business Administration
Stephen F. Austin State University
Phlebotomy Certification
Angelina College
High School Diploma -
Marshall High School