Glenisha Holloway
Southaven,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sephora
Olive Branch, MS
06.2022 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Mentored junior team members and managed employee relationships.
- Provided accurate information about products and services to customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Some College (No Degree) - Professional Development Courses
Empire Beauty School
Memphis, TNSkills
- Multi-task management
- Critical thinking
- Relationship building
- Sales closing
- Retail store support
- Positive and professional
- Adaptive team player
- Courteous demeanor
- Computer proficiency
- Call center experience
- Empathy and patience
- Team development
- Warehousing functions
- CRM software
- Quality control
- Shipping and logistics
Timeline
Customer Service Representative
Sephora
06.2022 - Current
Some College (No Degree) - Professional Development Courses
Empire Beauty School