Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brittany McKnight

Houston,TX

Summary

Dynamic and results-oriented professional with extensive experience in healthcare and customer service roles, notably at Ochsner Medical Center. Excelled in leveraging strong communication and problem-solving skills to enhance patient care and support team efficiency. Proven track record in utilizing CRM software and Microsoft Office Suite to streamline operations and improve service delivery.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

GetixHealth
Houston, TX
09.2024 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Reviewed and processed medical insurance claims for accuracy, completeness and compliance with insurance regulations.
  • Verified insurance coverage for medications.

Customer Care Representative

Inktel Contact Center Solutions
Houston , TX
07.2024 - 09.2024
  • Provided feedback on customer service efficiency to deliver better support options.
  • Identified opportunities to upsell additional services when appropriate.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.

Phlebotomist Technician

Pulse Staffing
Houston, TX
12.2022 - 06.2024
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Reviewed orders for accuracy before initiating collections.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Complied with HIPAA regulations regarding confidentiality of patient information.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Collected specimens for drug screens, paternity tests and alcohol tests.

Medical Assistant

St Thomas Community Health Center
New Orleans, LA
11.2021 - 11.2021
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Contacted medical facilities to schedule patients for admission.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Administered injections, medications and treatments as directed by the physician.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Organized patient charts before each day's clinic sessions began.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Collected samples from patients for laboratory testing purposes.
  • Responded to patient callbacks and phone-in prescription refill requests.

Medical Assistant

Ochsner Medical Center
New Orleans, LA
11.2020 - 11.2021
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Incorporated outside records into charts and EHR.
  • Organized patient charts before each day's clinic sessions began.
  • Handled general office duties to support administrative staff during peak hours.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Assisted back office patient processes to reduce office wait times.

Medical Assistant

Louisiana Academic Health/ Urgent Care 11
New Orleans, LA
09.2019 - 03.2020
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Contacted medical facilities to schedule patients for admission.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Administered injections, medications and treatments as directed by the physician.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Incorporated outside records into charts and EHR.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Education

Medical Billing & Coding -

Southern Careers Institute-San Antonio
San Antonio
01.2024

CLINICAL MEDICAL ASSISTING -

BLUE CLIFF COLLEGE METAIRIE
METAIRIE

Skills

  • Management
  • Problem solving
  • Communication
  • Leadership
  • Account updating
  • Scheduling
  • Adaptive team player
  • Microsoft Office Suite
  • Record preparation
  • Multi-task management
  • Researching
  • Call triaging
  • Time management
  • Building rapport
  • Spreadsheets
  • Customer service
  • CRM software proficiency
  • Quality control
  • High-energy attitude
  • Customer RMA management
  • Microsoft Excel
  • Strong teamwork
  • Team collaboration
  • Documentation
  • Call center operations
  • Task prioritization
  • Verbal and written communication
  • Credit card payment processing
  • Store maintenance
  • Email management
  • Multi-line telephone operations
  • CRM software
  • Microsoft outlook
  • Microsoft PowerPoint
  • Product knowledge
  • Adaptability and flexibility

Personal Information

Title: Medical Billing Specialist

Timeline

Customer Service Representative

GetixHealth
09.2024 - Current

Customer Care Representative

Inktel Contact Center Solutions
07.2024 - 09.2024

Phlebotomist Technician

Pulse Staffing
12.2022 - 06.2024

Medical Assistant

St Thomas Community Health Center
11.2021 - 11.2021

Medical Assistant

Ochsner Medical Center
11.2020 - 11.2021

Medical Assistant

Louisiana Academic Health/ Urgent Care 11
09.2019 - 03.2020

Medical Billing & Coding -

Southern Careers Institute-San Antonio

CLINICAL MEDICAL ASSISTING -

BLUE CLIFF COLLEGE METAIRIE

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Brittany McKnight