GLENISHA TURNER
Atlanta,GA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain
01.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Operations Supervisor
DHL Supply Chain
08.2021 - 01.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Provide customer support for logistics problems
- Manage inbound shipment receipt and inventory control, warehousing, and outbound shipment preparation and dispatch
- Develop, recommend and implement process and procedure improvements for service delivery to the customer
- Responsible for the Key Performance indicators and ensures budget targets are met
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Lead E-Commerce Fulfillment Specialist
DHL Supply Chain
10.2018 - 07.2021
- Supervised E-Commerce Specialists in processing customer returns; troubleshooting WMS and inventory issues within the Returns Department
- Accurately distinguish inventory in order to pick inventory for a customer order or issue a customer credit during the returns and inspection process
- Ensure that each employee has work and the materials needed to be successful for the day
- Receive trucks, placard gaylords, keep up with supply inventory, as well as pull the Pulse report, Beginning of Shift reports and End of Shift reports
- Generated a Shift Breakdown and Consumables form for all Leads to keep up with our daily functions.
Education
Bachelor of Science - Integrative Studies Focus in Business Management
CLAYTON STATE UNIVERSITY
Morrow, GA06.2026
High School Diploma -
Mount Zion High School
Jonesboro, GA06.2007
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Safety oversight
- Strong Organizational skills
- Customer Relationship Management
- Microsoft Office
- Data Entry
- Decision-Making
- Coaching and Mentoring
- Documentation and Recordkeeping
Timeline
Operations Supervisor
DHL Supply Chain
01.2023 - Current
Operations Supervisor
DHL Supply Chain
08.2021 - 01.2023
Lead E-Commerce Fulfillment Specialist
DHL Supply Chain
10.2018 - 07.2021
Bachelor of Science - Integrative Studies Focus in Business Management
CLAYTON STATE UNIVERSITY
High School Diploma -
Mount Zion High School
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