Glenn Bell

Carries out and leads technical teams on directives, objectives and communication of the department

Ensures the slot product on the gaming floor is operational

Works with technical team to maintain uptime with a priority focus on priority-demand areas of the floor

Analyzes slot activities and makes recommendations for improvement of existing technology-based slot applications and/or software

Performs analysis of existing operations/processes/workflow, slot systems and applications to recommend changes to increase effectiveness

Utilizes personnel and technical resources to analyze information, processes, methods, systems and procedures to determine the most useful business solutions for the enterprise

Used my skills to effectively manage the Slots Department, including the development of strategic and tactical plans to optimize performance and revenue

•Ensure compliance with all applicable laws, regulations, and rules

•Develop, implement, and enforce all departmental policies and procedures

•Establish the annual departmental budget and ensures adherence to the planned budget

•Monitor and report on slot performance; adjust machines to maximize profitability

•Evaluates new equipment for purchase; coordinates all machine repairs, moves, and installation with maintenance and the state gaming authority

•Manage and direct the selection, training, development, and appraisal of the team

•Provide leadership to others through example and sharing of knowledge and skill

•Organize and delegate assignments as assigned to the Shift Manager

•Investigate and resolve customer complaints and issues

Was a remote technician in Northwest Louisiana, had all casinos, in the area, was responsible for all WAP, and IGT lease games. Work to install new IGT slot machines at area casinos.

Oversee the day to day operation of the Slot Technical Department

Responsible for the overall maintenance and performance of slot equipment

Maintain records of all machines on the casino floor, including par sheets, machine moves etc

Completed New Slot System Install 10/1997. Trained new Slot Technicians. Completed training with Bally Training slot System Bally SDS. Completed training with AutoCad Drawing. Continued to maintain slot information in SDS slot system.