Glenn Bernal
Sunnyvale,CA
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles to grow and expand work experience and career advancement
Overview
15
15
years of professional experience
Work History
Administrative Services Coordinator IV
Kaiser Permanente
Santa Clara, CA
08.2021 - Current
- Aided in the provision of high-level administrative support to physician leaders and administrators in Santa Clara Leadership.
- Streamlined operations by efficiently managing daily activities including interviews, meal support and meetings
- Streamlined operations meeting processes by overseeing monthly agenda facilitation, action item implementation, and next-day summaries for Forest Surgery Center and Kaiser Permanente Santa Clara/San Jose.
- Established strong partnerships with diverse catering companies, ensuring uninterrupted provision of daily meals for the surgery staff in both Operating Room and Ambulatory Surgery Unit.
- Organized and led a monthly surgical services administrative assistant meeting, fostering collaboration and promoting the sharing of effective strategies.
- Provided administrative and day-of support to facility wide events: Physician Assistant Appreciation Week, Physician Years of Service, Schwartz Rounds, TPMG Manager & Chief Awards Night, Veteran’s Day Luncheon and retirement celebrations
- Co-led and organized Santa Clara’s medical office building meal support for the November 2021 Work Stoppage.
- Served as Live Well Be Well Ambassador fostering positive work atmosphere within the Administration department and medical center wide.
Health Education Assistant
Kaiser Permanente
Santa Clara, CA
11.2015 - 07.2021
- Serve as Health Education Center Receptionist and Automated Call Distribution Agent
- Introduced patients to resources, classes and promoted KP My Doctor Online Application
- Assessing patient needs and analyzing corresponding data at the Health Education Center
- Collaborate effectively with Medical Physicians, Health Educators, and Registered Dieticians to ensure the ongoing delivery of patient care and support in a consistent and timely manner
- Utilize HMO systems: eConsult, EPIC HealthConnect, Outlook, Clinical Information Presentation System, Patient Appointment Reservation Reporting System, Vault Commerce
- Co-led the 2019 Santa Clara Medical Center CDC Diabetes Prevention Pilot Program (DPP)
- Coordinated patient check-ins, lab tests, and updated the patient data spreadsheet to streamline administrative processes.
- Recruit and supervise student interns and volunteers.
Customer Service Representative
Crunch Fitness Gym
Sunnyvale, CA
07.2017 - 03.2020
- Served as former Weekend Manager and Social Events/Marketing Coordinator
- Organized and implemented bi-monthly local business events and tabling with member fitness challenges
- Greet and check-in all club members and prospects in-person and via telephone
- Ensured efficient routing of all messages on club software and phone calls to the relevant staff through triage.
- Train and develop new Customer Service Representatives in driving new member enrollment and personal training sales
- Utilize POS system for membership payments (billing, contract requests and cancellations) and retail
- Utilized various strategies such as member referrals, off-site neighborhood outreach, telephone inquiries, and guerilla marketing tactics at the Pre-sale on-site trailer to attract new business.
Health Education Assistant
Medical Weight Management Program-Health Education
Santa Clara, CA
09.2013 - 10.2015
- Responsible for coordinating and planning yearly class schedules for 10 cohorts in collaboration with the Program Coordinator. Managed daily operations, including scheduling patients, doctors, and ensuring availability of handouts/forms necessary both in clinics as well as during lectures.
- Serve as a Venture trained Receptionist and clinic assistant collecting vitals (blood pressure, height, body composition measurements, and weight); perform resting metabolic rate tests as needed
- Inventory and File Management: Maintaining patient meal replacement database, creating and updating patient profiles, ordering and transmitting laboratory panels and electrocardiograms through Epic Health Connect
- Facilitated interactive sessions exploring strategies for behavior change in relation to dietary choices.
Assistant Manager
XXI Forever
San Francisco, CA
12.2012 - 05.2013
- Execute and support company and Store Manager’s business goals and objectives
- Ensured accurate financial transactions by reconciling register balances
- Assisted with store recruitment efforts by actively participating in the selection and training of qualified candidates
- Played a key role in enhancing store presentation through participation in new store merchandising initiatives and grand opening events.
Head Cashier (Manager in Training)
XXI Forever
San Francisco, CA
02.2012 - 12.2012
- Demonstrated proficiency in managing the POS system while handling all company returns, damages, and markdowns.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
Cashier
XXI Forever
San Francisco, CA
08.2011 - 02.2012
Zone Leader (Store Supervisor)
XXI Forever
San Francisco, CA
09.2009 - 08.2011
- Train Sale Associates on visual expectations and recovery.
Sales Associate
XXI Forever
San Francisco, CA
03.2009 - 09.2009
Education
Bachelor of Science - Health Education, Public Health
San Francisco State University
San Francisco, CA05-2013
References
References available upon request.
Timeline
Administrative Services Coordinator IV
Kaiser Permanente
08.2021 - Current
Customer Service Representative
Crunch Fitness Gym
07.2017 - 03.2020
Health Education Assistant
Kaiser Permanente
11.2015 - 07.2021
Health Education Assistant
Medical Weight Management Program-Health Education
09.2013 - 10.2015
Assistant Manager
XXI Forever
12.2012 - 05.2013
Head Cashier (Manager in Training)
XXI Forever
02.2012 - 12.2012
Cashier
XXI Forever
08.2011 - 02.2012
Zone Leader (Store Supervisor)
XXI Forever
09.2009 - 08.2011
Sales Associate
XXI Forever
03.2009 - 09.2009
Bachelor of Science - Health Education, Public Health
San Francisco State University
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Michelle ZhangMichelle Zhang
Software Engineer LMTS at SalesforceSoftware Engineer LMTS at Salesforce