Jennifer Burchard
Huntington,TX
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Dependable and successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Manager III
Texas Department Of Criminal Justice, TDCJ
Huntsville, Texas
10.2021 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Supervised approximately 30 employees.
Case Manager III
Texas Department Of Criminal Justice
Venus, Texas
04.2019 - 10.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
Human Resources Assistant
Texas Department Of Criminal Justice
Tennessee Colony, Texas
03.2013 - 03.2019
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Clerk II
Texas Department Of Criminal Justice
02.2003 - 02.2014
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Unit Secretary
Memorial Health Systems Of East TX
Lufkin, Texas
06.2001 - 01.2003
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed incoming calls and directed to appropriate department.
Education
Associate of Applied Science - General Studies/ Criminal Justice
Trinity Valley Community College
Athens, TX05.2018
Skills
- Problem Solving
- Staff Training
- Decision Making
- Adaptability
- Customer Service
- Organizational Skills
- Time Management
- Team Leadership
- Performance Measurement
- Attention to Detail
- Policy Development
- Department Oversight
- Program Administration
- Management Team Building
Timeline
Manager III
Texas Department Of Criminal Justice, TDCJ
10.2021 - Current
Case Manager III
Texas Department Of Criminal Justice
04.2019 - 10.2021
Human Resources Assistant
Texas Department Of Criminal Justice
03.2013 - 03.2019
Clerk II
Texas Department Of Criminal Justice
02.2003 - 02.2014
Unit Secretary
Memorial Health Systems Of East TX
06.2001 - 01.2003
Associate of Applied Science - General Studies/ Criminal Justice
Trinity Valley Community College