Liga Praulina Phillips
Austin
Summary
Dynamic Manager with extensive experience at Texas Health and Human Services Commission, excelling in team leadership and problem-solving.
Talented with team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager III
Texas Health and Human Services Commission
03.2022 - Current
- Provide direct oversight, supervision, training, and support to Accountant IV's and VI's. Establish performance goals, monitor productivity, and address performance issues to ensure adherence to payroll calendar deadlines.
- Manage the daily operations of 10+ complex payroll, time, labor and leave functions including payroll production, assist facility time administrators, consolidated payroll entry, cancellations/reissues, direct deposit reversals, return monies process, warrant replacements, reconciling CPA USAS 9014/9015 accounts, SPRS DAFR Reporting, garnishments, managing overpaid conditions, time labor and leave exceptions, closing time, managing military leave, overseeing issues with terminations, SPRS Override Analysis, Time Certification, Organization dues and reconciliation, managing the ESL/SLP/EDSL leave programs, managing deferred compensation plans, Tex Pay Card, CPA miscellaneous claims, internal/external audits/investigations, letters of authorization for prior period payments, reinstatements, grievances, 941 processing, managing W-2/1095-C production and W-3 file, and CAPPS system testing.
- Plan, develop and implement HHS system objectives and initiatives as directed by the Managers IV's and Directors; contribute to policy development and provide interpretation and training for internal/external customers.
- Analyze and monitor budget requested and expenditures, ensuring alignment with annual appropriations and fiscal targets.
- Ensure consistent attendance and reliability per agency policies; perform additional duties as assigned.
Systems Analyst VI
Texas Comptroller of Public Accounts
01.2022 - 03.2022
- Perform highly advanced (senior level) computer systems analysis work. Work involves analyzing user requirements, procedures, and problems in the planning, development, and implementation of enhancements to the statewide financial systems and other related applications, including enterprise resource planning (ERP) initiatives. Work requires collaboration with other divisions within the Comptroller’s Office, other state agencies and institutions of higher education.
- Provide CAPPS HR/Payroll production support by primarily supporting the Payroll module. Also provide Identity Access Management (IAM) user support for all agencies deployed on CAPPS Central.
- Works with system SMEs to define integrations and data sharing needs.
- Rapidly screen, assign, and/or work incoming requests, including data changes and information requests.
- Validate results of system test scripts to ensure functionality of requested code changes have met the goal of functional design documents.
- Assists with system upgrades, releases and disaster recovery activities.
- Provides training assistance and User Acceptance Testing support for designated agency personnel.
- Provides Level 2 IAM/TDIS support for all CAPPS Central towers (HR/Payroll, ELM, and Financials) including password resets, account unlocks, and other delegated administration tasks as necessary and appropriate.
- Communicates complex concepts both verbally and in writing.
- Performs other related tasks and responsibilities as required or assigned in response to business need.
- Provide Help Desk coverage by responding to CAPPS Support Requests on the Help Line, the shared email account, and the Service Request ticketing system.
- Respond to written inquiries expeditiously.
- Review and properly escalate Service Requests.
- Evaluates business needs, analyze processes and creates business cases for changes and process improvements.
- Identify problems and proposes innovative solutions.
- Develop reporting and system requirements.
- Provides system expertise and functional support throughout the application development and application change processes.
Manager III
Texas Health and Human Services Commission
12.2017 - 01.2022
- Provide direct oversight, supervision, training, and support to Accountant IV's and VI's. Establish performance goals, monitor productivity, and address performance issues to ensure adherence to payroll calendar deadlines.
- Manage the daily operations of 10+ complex payroll, time, labor and leave functions including payroll production, assist facility time administrators, consolidated payroll entry, cancellations/reissues, direct deposit reversals, return monies process, warrant replacements, reconciling CPA USAS 9014/9015 accounts, SPRS DAFR Reporting, garnishments, managing overpaid conditions, time labor and leave exceptions, closing time, managing military leave, overseeing issues with terminations, SPRS Override Analysis, Time Certification, Organization dues and reconciliation, managing the ESL/SLP/EDSL leave programs, managing deferred compensation plans, Tex Pay Card, CPA miscellaneous claims, internal/external audits/investigations, letters of authorization for prior period payments, reinstatements, grievances, 941 processing, managing W-2/1095-C production and W-3 file, and CAPPS system testing.
- Plan, develop and implement HHS system objectives and initiatives as directed by the Managers IV's and Directors; contribute to policy development and provide interpretation and training for internal/external customers.
- Analyze and monitor budget requested and expenditures, ensuring alignment with annual appropriations and fiscal targets.
- Ensure consistent attendance and reliability per agency policies; perform additional duties as assigned.
Accountant VI
Texas Health and Human Services Commission
09.2011 - 12.2017
- Serve as Lead for HHS agencies; provide oversight of third party vendor; communicate on a complex level with others (internally and externally) to provide, exchange, and verify payroll and time labor and leave information; answer inquiries, address issues, or respond to complaints. Assign and supervise the work of others with considerable latitude for the use of initiative and independent judgment.
- Develop and approve the payroll production calendars, coordinate manual payment requests, payment reversals, direct deposit callbacks, and resulting re-issuance of payments needed. Manage the request and or denial of Extended Sick Leave and Sick Leave Pool and maintains time labor and leave records and pay for employees called to active military duty. Manage the agency’s payroll and time labor and leave central mailboxes.
- Serve as liaison for assigned areas on complex issues with agency employees and managers, and executive management at all five agencies. Perform senior-level functional computer work. Provide oversight, coordination and management of all internal and external audits.
- Work involved scheduling, developing and implementing commission objectives. Analyzing and testing proposed system development, Responsible for providing oversight of all payroll and time labor and leave production.
Accountant IV
Texas Health and Human Services Commission
11.2012 - 09.2014
- Communicate with others (internally and externally) to provide, exchange, or verify payroll, time labor and leave information; answer inquiries, address issues, or respond to complaints. Performed all work with moderate latitude for the use of initiative and independent judgment.
- Ensure accurate processing of payroll cancellations/reversals, replacements; processing and calculating Overpayments; Miscellaneous Claims; Grievances and Reinstatements; Document Tracking; clearing exceptions and correcting leave. Maintain adequate records/reports to reconcile monthly agency reports. 941 processing, managing W-2's, reconciling 9014/9015 accounts.
- Served as liaison for assigned area on issues with agency staff or outside entities, perform research on issues related to payroll discrepancies and time, labor and leave questions, assisting in audits, system testing, and other special assignments. Work involved implementing objectives to revise programs to increase efficiency. Participation in work groups.
Bank Teller
American Bank of Commerce
08.2011 - 11.2012
- Balance currency, coin and checks in cash drawers at end of shift and calculate daily transactions with computers, calculators or adding machines.
- Order customer bank cards and checks.
- Ensured supply of money for financial institutions needs based on legal requirements and business demand.
- Explained, advertised and promoted bank products and services to customers.
- Consolidated and balanced daily transactions for accuracy.
- Work in a fast-paced environment and work under pressure.
- Judgment and decision-making.
- Identify transaction mistakes when debits and credits do not balance.
- Comply with federal, state and company policies, procedures, laws and regulations.
Financial Services Operator
General Electric Money Bank
01.2008 - 02.2009
- Maintained detailed records of service operations for future reference and analysis purposes.
- Interact directly with customers, answering questions, resolving issues, and providing support for a variety of banking products and services.
- Managing relationships with clients, understanding their financial needs, and offering suitable products and services.
- Managing and recovering outstanding debts from customers, following specific procedures and working towards collection goals.
Accountant Assistant
Tieto Enator
01.2007 - 01.2008
- Payment solution support and implementation on local and international level.
- Participation in customer trainings and providing them.
- Participation in functionality improvement processes.
- Participation in various development projects.
- Preparation of financial, annual, and operational reports as well as other necessary documentation.
- Performing and organizing full accounting process according to accounting standards and group policies.
Education
Bachelor of Arts - Business International Relations
Latvian Academy of Culture
Riga, Latvia06-2008
GED -
Smiltenes Gymnasium
Smiltene, Latvia05-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Fast learner
- Punctuality
- Problem solving
- Delegation
- Decision making
- Mentorship
Accomplishments
- Received the Patriot Award from The Employer Support of the Guard and Reserve (ESGR), a division of the U.S. Secretary of Defense for supporting HHS employees in the National Guard and Army Reserve.
- Collaborated with the team to develop and implement a successful TEAMA initiative.
Languages
Latvian
Native or Bilingual
Swedish
Limited Working
Norwegian
Limited Working
Russian
Limited Working
Timeline
Manager III
Texas Health and Human Services Commission
03.2022 - Current
Systems Analyst VI
Texas Comptroller of Public Accounts
01.2022 - 03.2022
Manager III
Texas Health and Human Services Commission
12.2017 - 01.2022
Accountant IV
Texas Health and Human Services Commission
11.2012 - 09.2014
Accountant VI
Texas Health and Human Services Commission
09.2011 - 12.2017
Bank Teller
American Bank of Commerce
08.2011 - 11.2012
Financial Services Operator
General Electric Money Bank
01.2008 - 02.2009
Accountant Assistant
Tieto Enator
01.2007 - 01.2008
Bachelor of Arts - Business International Relations
Latvian Academy of Culture
GED -
Smiltenes Gymnasium
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