Glenn Burton

• Maintained high customer satisfaction standards to meet or exceed targets.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Prepare estimates in a timely manner. Coordinate the repair between parts and the technicians. Trained new employees. Earn the trust of the customer to establish rapor and repeat business.

• Managed daily operations, ensuring timely completion of tasks and optimal resource allocation for maximum efficiency.
• Conducted regular staff meetings to discuss operational updates, address concerns, and foster communication amongst team members.
• Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
• Increased team productivity by implementing effective training programs and performance evaluations.
• Ensured smooth running of the service center by overseeing staff schedules, delegating duties, and monitoring performance.
• Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
• Improved customer satisfaction by implementing efficient service center processes and procedures.
• Presented budgets and performance reports to corporate offices.
• Ensured compliance with industry regulations and company policies at all times within the service center operations.

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Number 1 Subaru dealer in Tennessee

• Coordinated logistics efforts for transportation and procurement of weapons essential to mission success.
• Streamlined inventory management processes for weapon storage facilities, ensuring proper tracking and accountability.
• Trained in small arms, anti-armor and indirect fire weapons.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Maintained required level of proficiency in use of firearms.
• Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
• TOP SECRET!