Glenn Carvajal
Montross,VA
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Unique Experience Custom And Embroidery
Heathsville, VA
10.2020 - 07.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Implemented new procedures or systems to improve efficiency within the organization.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Toyota Motor Manufacturing
Ft. Pierce, FL
03.2013 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Reviewed monthly performance against targets set by management team.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Education
GED -
General Education
Washington, DC01-2003
Skills
- Task Delegation
- Product and service knowledge
- Sales Growth
- Operations Management
- Customer Relationship Management (CRM)
- Negotiation
- Business Administration
- Retail Operations
Languages
Spanish
Professional
Certification
- Certified in TCIP protocal
- Axxess/Axxent Technology
- Network Certified
Timeline
Assistant Manager
Unique Experience Custom And Embroidery
10.2020 - 07.2021
Customer Service Representative
Toyota Motor Manufacturing
03.2013 - 10.2019
- Certified in TCIP protocal
- Axxess/Axxent Technology
- Network Certified
GED -
General Education
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