Glenn Christensen
Elk Grove,CA
Summary
Results driven, self motivated outside sales professional experienced in relationship and consultive sales approach. Excellent work ethic with proven track record of success cultivating and maintaining long-term customer relationships to boost sales and brand protection.
Overview
34
34
years of professional experience
Work History
Senior Corporate Account Manager
Ecolab Pest Elimination
Sacramento, CA
01.2019 - 03.2024
- Oversaw customer base in the PNW and Hawaii valued at $7.5M.
- Negotiated contracts and agreements with corporate customers in alignment with company policies and procedures.
- Managed customer service issues related to billing, accounts receivable, collections, and delivery of services.
- Collaborated with internal stakeholders including sales teams, finance teams, operations teams, legal departments., to ensure successful execution of new agreements.
- Organized regular meetings with key contacts at corporate accounts to discuss new service offerings or services available from the organization.
- Resolved escalated customer complaints related to service delivery or conditions in a timely manner while protecting the interests of both parties involved.
- Cultivated strong working relationships across organizational boundaries and leveraged resources effectively when needed.
Sales Development Manager
Ecolab Instutional
Sacramento, CA
03.2018 - 12.2018
- Prospected for new opportunities for cleaning and sanitation programs.
- Created and maintained relationships with key clients by providing excellent service and support.
- Tracked monthly sales to achieve monthly sales targets.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
Water Solutions Manager
Ecolab Instutitional Division
Sacramento, CA
09.2014 - 03.2017
- Analyzed customer requirements and provided cost effective solutions to meet those needs for water filtration, water softening and pool & spa programs
- Established strong relationships with clients through providing superior customer service experience.
- Networked with over 400 Ecolab associates to support their water program sales efforts
- Managed multi state territory and necessary travel planning
Sales Development Manager
Ecolab Instutitional Divison
Sacramento, CA
04.2008 - 08.2014
- Drove sales of cleaning and sanitizing programs for customers in the hospitality and f&B market segments.
- Identified new markets for product expansion and growth opportunities to achieve. budget objectives.
- Networked extensively cross divisional associates to grow sales
- Created and maintained relationships with key clients by providing excellent service and support.
Corporate Account Manager
Ecolab Pest Elimination
Sacramento, CA
01.2006 - 03.2008
- Facilitated cross-functional collaboration between different divisions within the organization to drive sales.
- Organized presentations for prospective customers to demonstrate product features and benefits.
- Developed relationships with key decision makers at existing accounts to increase sales opportunities within $5M book of business.
- Documented processes related to corporate account management procedures.
- Developed and implemented strategies for increasing customer retention and satisfaction.
Regional Sales Manager
Ecolab Pest Elimination
Sacramento, CA
10.2004 - 12.2005
- Lead a team of 6 SDM's in the PNW to achieve budget objectives.
- Developed strategies and plans for regional sales growth.
- Conducted regular team meetings to insure alignment on objectives.
- Hired, trained and mentored new SDM's.
Senior Account Executive
Ecolab Pest Elimination
Sacramento, CA
02.2000 - 09.2004
- Identified potential customers and built relationships with them.
- Collaborated with cross-functional teams to drive sales opportunities.
- Tracked sales data in order to identify areas of improvement or success.
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Attended trade shows and conferences in order to network with potential partners.
- Attended company and industry events to network with potential customers and generate leads.
Route Supervisor
Ecolab Institutional Division
Sacramento, CA
01.1994 - 01.2000
- Monitored route performance, identified areas for improvement and provided guidance to associates on proper techniques to grow their business.
- Managed team of six representatives providing cleaning and sanitizing programs to hospitality customers in N CA market.
- Trained new employees in safe operation of vehicles, customer service protocols and company policies.
- Provided assistance in the hiring process by conducting interviews, evaluating candidates' skillsets and making recommendations on potential hires.
Route Manager
Ecolab Institutional Division
Sacramento, CA
11.1989 - 12.1993
- Managed route of customers with leased commerical dishwashers.
- Ensured compliance with company policies and procedures related to route management.
- Monitored inventory levels in order to anticipate customer needs and adjust inventory accordingly.
- Completed routine service calls Northern CA territory to resolve customers' issues and maximize satisfaction.
- Consistently met company and department objectives within budget and time constraints.
Skills
- Financial Acumen
- Relationship Management
- Revenue Generation
- Client Relationship Building
- Account Servicing
- Organizational Skills
- Time Management
- Excellent Communication
- Professional Demeanor
- Reliability
- Microssoft Office
- SFcom
Timeline
Senior Corporate Account Manager
Ecolab Pest Elimination
01.2019 - 03.2024
Sales Development Manager
Ecolab Instutional
03.2018 - 12.2018
Water Solutions Manager
Ecolab Instutitional Division
09.2014 - 03.2017
Sales Development Manager
Ecolab Instutitional Divison
04.2008 - 08.2014
Corporate Account Manager
Ecolab Pest Elimination
01.2006 - 03.2008
Regional Sales Manager
Ecolab Pest Elimination
10.2004 - 12.2005
Senior Account Executive
Ecolab Pest Elimination
02.2000 - 09.2004
Route Supervisor
Ecolab Institutional Division
01.1994 - 01.2000
Route Manager
Ecolab Institutional Division
11.1989 - 12.1993
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