Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Glenn Clark

Madison

Summary

Proven expertise in technical troubleshooting and advanced communication, honed at FedEx Express. Demonstrated ability to enhance customer satisfaction and safety protocols, leading to a positive impact on team efficiency and project delivery. Skilled in documentation management and team collaboration, ensuring top-notch quality assessment and time management in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Offload Specialist

Fedex Express
08.2023 - 10.2023
  • Handled the safe loading and offloading of cargo containers from airplanes in a timely manner.
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with separate teams to achieve project goals on time.


Oil Change Associate

Paine and Son Automotive
01.2023 - 08.2023
  • Handled general maintenance of vehicles including changing brakes, rotors, oil and interior cleaning.
  • Increased customer satisfaction by resolving issues and providing exceptional service.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Dangerous Goods Agent

Fedex Express
06.2020 - 11.2022
  • Under strict time restrictions confirmed the accuracy of documentation and secured cargo inside air travel shipping containers for delivery to plane.
  • Minimized risks associated with handling hazardous materials by following strict safety protocols.
  • Ensured the safety of freight and crew by reviewing coworkers hazardous materials containers.
  • Contributed to a positive safety culture within the organization through proactive identification and resolution of potential hazards or noncompliance issues related to dangerous goods handling.

Package Handler

Fedex Express
08.2019 - 06.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by following proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cashier

McDade's Market
06.2013 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Universal HVAC/R Certification - HVAC/R

Delta Technical College
Horn Lake, MS
09-2024

Bachelor of Science - Marine Biology

University of Southern Mississippi
Hattiesburg, MS
05-2019

Associate of Arts - Marine Biology

Holmes Community College
Ridgeland, MS
05-2018

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Technical troubleshooting
  • Advanced communication
  • Quality assessment
  • Time Management

Certification

  • ESCO Institute certifications
  • Air Conditioning
  • Electric Heat
  • Basic Electricity
  • Gas Heat
  • Heat Pump
  • Universal Refrigerant

Timeline

Offload Specialist

Fedex Express
08.2023 - 10.2023

Oil Change Associate

Paine and Son Automotive
01.2023 - 08.2023

Dangerous Goods Agent

Fedex Express
06.2020 - 11.2022

Package Handler

Fedex Express
08.2019 - 06.2020

Cashier

McDade's Market
06.2013 - 07.2016

Universal HVAC/R Certification - HVAC/R

Delta Technical College

Bachelor of Science - Marine Biology

University of Southern Mississippi

Associate of Arts - Marine Biology

Holmes Community College

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Glenn Clark