Glenn Darnell
Arlington,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Leveraged teamwork and collaboration to mentor and train teams across roles at Polk Mechanical, enhancing operational efficiency and customer service excellence. Demonstrated expertise in resolving complex issues, fostering trust, and driving repeat business through exceptional client relations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Account Manager
PMG
2023.11 - 2024.07
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Plumbing Service Manager
Polk Mechanical
2022.09 - 2023.11
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Plumbing Field Manager
Polk Mechanical
2020.08 - 2022.09
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Offered guidance and training to junior team members.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Increased repeat business through exceptional customer service and follow-up communications.
Commercial Service Plumber
Polk Mechanical
2017.01 - 2020.08
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Collaborated with team members for successful completion of large-scale commercial plumbing projects.
- Increased repeat business through exceptional customer service and follow-up communications.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Complied with state plumbing codes throughout duration of each project.
Service Plumber
Decker Mechanical
2015.01 - 2017.01
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Assisted with repairs to steam, drainage, and sewer lines.
Plumbing Manager
Rescue Rooter
2010.05 - 2015.01
- Enhanced team collaboration by fostering open communication channels between departments and project teams.
- Evaluated staff performance through regular reviews, identifying areas for improvement and providing constructive feedback.
- Optimized response times for emergency plumbing services through streamlined dispatch processes.
- Resolved customer complaints efficiently by addressing root causes of issues promptly and professionally.
- Assigned plumbers to specific tasks to complete and supervised activities for quality.
- Prepared daily time cards and assisted in preparation of estimates and scope of work statements.
Plumber
Rescue Rooter
2005.05 - 2010.01
- Repaired plumbing systems, components, and equipment.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Inspected sewers and piping systems to assess quality and condition.
Education
High School Diploma -
L.D. Bell
Hurst, TX05.1984
Skills
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Client Relationship Building
- Team Training
- Operations
- Staff Management
- Relationship Building
Timeline
Account Manager
PMG
2023.11 - 2024.07
Plumbing Service Manager
Polk Mechanical
2022.09 - 2023.11
Plumbing Field Manager
Polk Mechanical
2020.08 - 2022.09
Commercial Service Plumber
Polk Mechanical
2017.01 - 2020.08
Service Plumber
Decker Mechanical
2015.01 - 2017.01
Plumbing Manager
Rescue Rooter
2010.05 - 2015.01
Plumber
Rescue Rooter
2005.05 - 2010.01
High School Diploma -
L.D. Bell
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