Summary
Overview
Work History
Education
Skills
Credit One Bank C.O.R.E Award
Timeline
Generic

Glenn DeKoven

Las Vegas,NV

Summary

Dynamic leader with a proven track record enhancing client satisfaction and sales revenue through strategic planning and excellent communication. Skilled in business development and team building, I've successfully managed cross-functional teams to exceed targets, achieving significant growth. Expert in market analysis and revenue-generating strategies, ensuring project completion with exceptional results.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

33
33
years of professional experience
4
4
years of post-secondary education

Work History

Sales Manager - Lead Generation

Lead Genesis
05.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Senior Credit Collections Analyst

Credit One Bank
01.2020 - 05.2022
  • Played an instrumental role in preserving the company''s reputation by resolving escalated customer issues promptly and professionally, ultimately retaining valuable business relationships even in challenging situations.
  • Improved customer relations through professional communication and negotiation tactics in credit collections.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

District Manager

American Linehaul
03.2017 - 01.2020
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Traveled to 3 locations per week, Nevada, S Calf & N Calf to manage each terminal as well as overseeing 12 terminals
  • Trained and guided team members to maintain high productivity and performance metrics.

Solar Specialist

SolarCity
02.2014 - 03.2017
  • Collaborated with cross-functional teams to streamline the installation process and improve overall project management efficiency.
  • Enhanced customer satisfaction by providing timely and accurate solar installation estimates and design proposals.
  • Managed multiple solar projects simultaneously, ensuring on-time completion and adherence to strict safety standards.
  • Conducted thorough post-installation inspections to ensure proper functioning of all components and identify areas for potential optimization.
  • Improved solar system efficiency by conducting thorough site assessments and recommending optimal equipment placement.
  • Served as a liaison between clients, utility companies, permitting authorities, and internal departments throughout the solar installation process.
  • Contributed to a positive team atmosphere by fostering open communication, collaborative problem-solving, and continuous learning among colleagues.

Operations Executive

Synergy Cargo Logistics
01.1996 - 02.2014
  • Collaborated on operational support tasks to achieve common goal.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
  • Increased on-time performance with proactive scheduling and efficient workforce deployment.
  • Collaborated with over 200 member team to create, modify and implement goals, procedures and policies in 3 states and 6 terminals

Import Export Specialist

Expeditors International Of Washington Inc
07.1991 - 01.1996
  • Streamlined import/export processes by implementing efficient documentation and filing systems.
  • Negotiated favorable terms with freight forwarders and carriers, reducing transportation costs.
  • Coordinated multi-modal shipments for seamless delivery to worldwide destinations, enhancing customer satisfaction.
  • Managed international trade operations, ensuring timely shipment and delivery of products to global customers.
  • Trained new team members on import/export procedures and best practices, increasing overall department efficiency.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Negotiated freight rates with carriers for international transportation of goods.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Education

Bachelor of Arts - Internal Business & Logistics

University of Buffalo
Buffalo, NY
09.1987 - 06.1991

Skills

  • Business development and planning
  • Time management
  • Excellent communication skills
  • Market research, forecasting, and analysis
  • Profit and revenue-generating strategies
  • Team building

Credit One Bank C.O.R.E Award

In Recognition of Outstanding Performance Q4 2021

Timeline

Sales Manager - Lead Generation

Lead Genesis
05.2022 - Current

Senior Credit Collections Analyst

Credit One Bank
01.2020 - 05.2022

District Manager

American Linehaul
03.2017 - 01.2020

Solar Specialist

SolarCity
02.2014 - 03.2017

Operations Executive

Synergy Cargo Logistics
01.1996 - 02.2014

Import Export Specialist

Expeditors International Of Washington Inc
07.1991 - 01.1996

Bachelor of Arts - Internal Business & Logistics

University of Buffalo
09.1987 - 06.1991

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Glenn DeKoven