Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenn DeVold

Fargo

Summary

Dynamic professional with extensive experience in business strategy and financial management, notably at Allstate Insurance Co. Proven track record in customer relationship management and consultative selling, achieving high client retention. Adept at risk assessment and driving revenue growth through innovative solutions and strong communication skills. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

32
32
years of professional experience

Work History

Co-Owner

Estate of Mind, LLC.
Fargo
04.2021 - Current
  • Implemented successful business strategies to increase revenue and target new markets.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Managed financial operations, including budgeting, forecasting, and financial reporting to ensure fiscal health.

Career Agent

Nodak Insurance Company
Fargo
04.2016 - Current
  • Created individualized action plans for clients based on their personal goals and objectives.
  • Proposed best-fit products by listening to customers and applying consultative sales techniques.
  • Achieved consistent retention ratio by developing and deepening relationships with clients.

Agency Manager

Allstate Insurance Co
Fargo
02.2012 - 03.2016
  • Delegated work to staff, setting priorities and goals.
  • Resolved conflicts between customers and staff members in a timely manner.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Insurance Agent

Glenn DeVold Agency, LLC.
Fargo
02.2011 - 02.2012
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Counseled prospects and policyholders on coverage, limits and regulations.

Insurance Agent

Nodak Insurance Company
Fargo
03.2009 - 02.2011
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.

Insurance Agent

Farm Bureau Insurance
Moorhead
08.2008 - 02.2009
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

Owner

Clear to Close Mortage, Inc.
Fargo
05.2007 - 05.2008
  • Formed and sustained strategic relationships with clients.
  • Led startup and creation of operational procedures and workflow planning.
  • Implemented successful business strategies to increase revenue and target new markets.

General Manager of Operations

Arbor Lakes Mortgage, Inc.
Maple Grove
05.2005 - 05.2007
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Managed training programs for new employees, including orientation and onboarding activities.

Mortgage Consultant

Northern Lights Mortgage, Inc.
Fargo
05.2003 - 05.2005
  • Evaluated risk factors associated with each loan application before submitting them to lenders for approval consideration.
  • Collected and verified financial information from applicants.
  • Analyzed financial data, credit reports and loan documents to determine eligibility for mortgage loans.

Mortgage Loan Officer

Mortgage Elite, Inc.
Plymouth
01.2003 - 05.2003
  • Monitored loan progress, ensuring timely processing and closing.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Met with applicants to obtain information for loan applications and answer questions about loan process.

Executive District Manager

Better Business Bureau
Fargo
03.2001 - 01.2003
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Sales Manager

Gateway Chevrolet Fargo
Fargo
05.1997 - 01.2003
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints regarding sales and service.
  • Built sales forecasts and schedules to reflect desired productivity targets.

Team Chief

North Dakota Army National Guard
Grand Forks
04.1993 - 04.1999
  • Developed detailed operational plans outlining specific tasks needed for successful execution of projects from start-to-finish.
  • Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Managed crew member activities, challenged each to improve performance and disciplined those not working at optimal levels.

Education

High School Diploma -

Central High School
Grand Forks, ND
05-1994

Skills

  • Business strategy
  • Financial management
  • Customer relationship management
  • Sales forecasting
  • Risk assessment
  • Consultative selling

Timeline

Co-Owner

Estate of Mind, LLC.
04.2021 - Current

Career Agent

Nodak Insurance Company
04.2016 - Current

Agency Manager

Allstate Insurance Co
02.2012 - 03.2016

Insurance Agent

Glenn DeVold Agency, LLC.
02.2011 - 02.2012

Insurance Agent

Nodak Insurance Company
03.2009 - 02.2011

Insurance Agent

Farm Bureau Insurance
08.2008 - 02.2009

Owner

Clear to Close Mortage, Inc.
05.2007 - 05.2008

General Manager of Operations

Arbor Lakes Mortgage, Inc.
05.2005 - 05.2007

Mortgage Consultant

Northern Lights Mortgage, Inc.
05.2003 - 05.2005

Mortgage Loan Officer

Mortgage Elite, Inc.
01.2003 - 05.2003

Executive District Manager

Better Business Bureau
03.2001 - 01.2003

Sales Manager

Gateway Chevrolet Fargo
05.1997 - 01.2003

Team Chief

North Dakota Army National Guard
04.1993 - 04.1999

High School Diploma -

Central High School

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Glenn DeVold