Glenn Dewitz
Bismarck,ND
Summary
A seasoned professional with a robust background in operations management and customer service, notably at D&S Contracting LLC. Demonstrates exceptional skills in strategic planning and relationship management, leading to significant improvements in efficiency and customer satisfaction. Known for a strong work ethic and decision-making abilities, consistently achieves ambitious business goals.
Overview
13
13
years of professional experience
Work History
Owner/Operator
D&S Contracting LLC
Bismarck, ND
01.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Concrete Work
- Snow Removal
- Lawncare
- Landscaping
Assistant General Manager
Regency Hotel Management
Bismarck, ND
04.2014 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Improved operational workflows, resulting in smoother running of establishment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Construction Foreman
Knife River MDU Resources
Bismarck, ND
01.2017 - 01.2019
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Consistently met deadlines under pressure through diligent time management abilities.
- Inspected work for compliance with applicable regulations and job specifications.
- Ensured timely completion of projects by developing and maintaining schedules for work progress.
- Resolved conflicts among crew members professionally, promoting a cohesive working environment.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Enhanced project efficiency by delegating tasks and supervising construction crew members.
- Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Assisted in recruiting and hiring new construction and extraction workers.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Concrete Work
Construction Foreman
Paramount Builders
Bismarck, ND
01.2016 - 01.2017
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Verified and submitted team timesheets.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Consistently met deadlines under pressure through diligent time management abilities.
- Inspected work for compliance with applicable regulations and job specifications.
- Ensured timely completion of projects by developing and maintaining schedules for work progress.
- Resolved conflicts among crew members professionally, promoting a cohesive working environment.
- Coordinated materials to maintain steady flow and meet productivity objectives.
- Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
- Maintained accurate records of project details, including permits, inspections, blueprints, and change orders for easy reference.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Concrete Work
Oil and Gas Field Supervisor
Resirkulere
Minot, ND
01.2015 - 01.2017
- Managed emergency response protocols for onsite incidents, ensuring timely resolution and minimal impact on operations.
- Improved workforce competency through targeted training programs tailored to individual skill levels and job requirements.
- Eliminated unnecessary expenses by regularly reviewing operational budgets and reducing overhead costs where possible.
- Conducted thorough site inspections to maintain compliance with industry regulations and environmental standards.
- Assisted in recruiting and hiring new construction and extraction workers.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Worked behind Flow-back separation of water and oil.
- Assembly of job sites.
- Rig Moves
- Strapping Tanks
- Maintenance and Repairs
Owner/Operator
All Seasons Exteriors
Bismarck, ND
01.2012 - 01.2016
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Concrete Work
- Snow Removal
- Lawn Care
- Landscaping
Education
High School Diploma -
Westhope High School
Westhope, NDSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Negotiation
- Inventory management
- Strategic planning
- Relationship management
- Business operations management
- Client relationship management
- Recruiting and hiring
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Materials transport
- Accurate record keeping
- Order picking and processing
- Load security
Timeline
Owner/Operator
D&S Contracting LLC
01.2019 - Current
Construction Foreman
Knife River MDU Resources
01.2017 - 01.2019
Construction Foreman
Paramount Builders
01.2016 - 01.2017
Oil and Gas Field Supervisor
Resirkulere
01.2015 - 01.2017
Assistant General Manager
Regency Hotel Management
04.2014 - Current
Owner/Operator
All Seasons Exteriors
01.2012 - 01.2016
High School Diploma -
Westhope High School