Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Glenn Friedman

Glenn Friedman

Mooresville,North Carolina

Summary

Results-driven financial professional specializing in data analytics and workforce optimization. Proven track record in performance monitoring and data interpretation, facilitating informed decision-making. Advanced skills in Excel and analytical software, converting complex data into actionable insights that align with business objectives.

Overview

36
36
years of professional experience

Work History

Sr. Director, Business Performance and Analytics

TIAA
Charlotte, USA
01.2012 - 08.2022
  • Established and reported performance metrics aligned with corporate goals to evaluate staff effectiveness.
  • Conducted regular meetings with senior management to assess employee performance and identify improvement areas.
  • Streamlined processes by evaluating job functions, which resulted in increased productivity.
  • Implemented business risk models to effectively mitigate operational and competitive threats.
  • Developed capacity models optimizing staffing across multiple locations nationwide.
  • Provided data analytics on investment opportunities, supporting company growth initiatives.
  • Mentored junior staff members in their professional development journey.

Finance Manager, Institutional Client Services

TIAA
Charlotte, USA
07.2006 - 01.2012
  • Created models needed to secure strategic project funding.
  • Developed annual financial budgets and forecasts for organizational planning.
  • Supervised the finance team, fostering collaboration and professional development.
  • Provided strategic insights to senior management for informed decision-making.
  • Analyzed actual financial results vs budget to prepare variance reporting to functional groups.

Systems Developer

TIAA
Denver, USA
01.1998 - 06.2006
  • Developed software to enhance user experience and system functionality.
  • Collaborated with cross-functional teams to gather requirements

Actuarial Assistant

TIAA
New York, USA
06.1986 - 01.1998
  • Maintained databases by entering and updating relevant actuarial informati
  • Created financial projections based on current market conditions.

Education

MBA - Finance

NYU Stern School of Business
New York

Bachelor of Science - Economics/Mathematics

Binghamton Univ.
Binghamton, NY

Skills

  • Business intelligence
  • Financial modeling
  • Data analysis
  • Performance metrics
  • Workforce Optimizationj
  • Data visualization
  • Risk management
  • Strategic planning
  • Budget management
  • Advanced Excel
  • Tableau software
  • Team management

Timeline

Sr. Director, Business Performance and Analytics

TIAA
01.2012 - 08.2022

Finance Manager, Institutional Client Services

TIAA
07.2006 - 01.2012

Systems Developer

TIAA
01.1998 - 06.2006

Actuarial Assistant

TIAA
06.1986 - 01.1998

MBA - Finance

NYU Stern School of Business

Bachelor of Science - Economics/Mathematics

Binghamton Univ.