Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Glenn Gammon

Technical Support Specialist
Fort Benning,GA

Summary

Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive Point-of-sale software support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

2
2
Certifications
4
4
years of post-secondary education
4
4
years of professional experience

Work History

Technical Support Specialist

Auto Data Inc
Roswell, GA
01.2020 - Current
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Recorded and maintained relevant notes for each client and work order.

Certified Tumor Registrar

NThrive
Canaan, VT
10.2016 - 07.2018
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Performed data aggregation and analytics relating to cancer incidence
  • Compile requests for data and statistics from the Cancer Registry for facility planning,
    administration, and internal department requests according to established policies and procedures

Long-Term Supplemental Operator

GLOBALFOUNDRIES
Essex Junction, VT
11.2015 - 07.2016
  • Review statistical process control charts for process quality and react to out of control conditions,
    including defect troubleshooting
  • Processed semiconductor wafers using defined procedures

Education

High School Diploma -

Buena Vista High School
Corona
07.2003 - 07.2007

Skills

    TCP/IP

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Certification

COMPTIA - Security+

Timeline

COMPTIA - Security+

04-2021

COMPTIA - A+

03-2021

Technical Support Specialist

Auto Data Inc
01.2020 - Current

Certified Tumor Registrar

NThrive
10.2016 - 07.2018

Long-Term Supplemental Operator

GLOBALFOUNDRIES
11.2015 - 07.2016

High School Diploma -

Buena Vista High School
07.2003 - 07.2007

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Glenn GammonTechnical Support Specialist