Glenn Gammon
Technical Support Specialist
Fort Benning,GA
Summary
Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive Point-of-sale software support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
2
2
Certifications
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Technical Support Specialist
Auto Data Inc
Roswell, GA
01.2020 - Current
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Recorded and maintained relevant notes for each client and work order.
Certified Tumor Registrar
NThrive
Canaan, VT
10.2016 - 07.2018
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed data aggregation and analytics relating to cancer incidence
- Compile requests for data and statistics from the Cancer Registry for facility planning,
administration, and internal department requests according to established policies and procedures
Long-Term Supplemental Operator
GLOBALFOUNDRIES
Essex Junction, VT
11.2015 - 07.2016
- Review statistical process control charts for process quality and react to out of control conditions,
including defect troubleshooting - Processed semiconductor wafers using defined procedures
Education
High School Diploma -
Buena Vista High School
Corona 07.2003 - 07.2007
Skills
TCP/IP
Remote IT Implementation
Customer service expert
PCI Compliance
Data security
Wireshark software
Adaptability
Analytical skills
Certification
COMPTIA - Security+
Timeline
COMPTIA - Security+
04-2021
COMPTIA - A+
03-2021
Technical Support Specialist
Auto Data Inc
01.2020 - Current
Certified Tumor Registrar
NThrive
10.2016 - 07.2018
Long-Term Supplemental Operator
GLOBALFOUNDRIES
11.2015 - 07.2016
High School Diploma -
Buena Vista High School
07.2003 - 07.2007