Glenn Goodrich
Charlottesville,VA
Summary
With a proven track record in all aspects of the automotive service industry I excel in satisfying customers and driving top sales numbers. My expertise spans from managing service teams to quality control and customer communication. Known for transforming challenges into business opportunities, my leadership and technical skills set me apart in the automotive service industry.
Overview
31
31
years of professional experience
Work History
Service Manager and Service Advisor
Malloy Auto Group
02.2021 - 11.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Ford service manager
- Ford service advisor
- Chevrolet and medium duty truck shop service advisor
Technical Trainer
CATEC
01.2018 - 01.2022
Volunteered at the Charlottesville Albemarle Technical Education Center teaching auto tech skills to high school students. I taught classes in Hybrid technology and helped set up and judge end of year practical exams.
Adult Education Instructor
Brown Auto Group
01.2020 - 01.2021
Formulated a course plan, wrote informational and study guides for A1 to A8 ASE tests. Also wrote a study guide for Virginia Safety Inspection program. Held over 50 weekly classes prepping technicians to pass these exams with excellent results. I designed and produced all materials and study plans.
Service Manager, Service Advisor, Service Tech
Brown Auto Group
02.1994 - 01.2021
- Dodge, Ram Jeep service manager
- Subaru service manager
- Subaru technician and shop foreman
- Honda technician and team leader
- Oldsmobile technician and team leader
- Toyota service writer
- Technical trainer
Skills
- Proficient in many DMS platforms
- Experienced Google Review administrator
- Experienced web site manager
- Experienced in advertising and promotion
- Capable of all aspects of employee management
- Proficient phone skills with very high customer service ratings
- Top sales numbers in local market
- My technical knowledge is beneficial when serving customers
- Computer savvy with a background in building computers Proficient in word processing and productivity software High speed internet at home with furnished office perfect for working at home
- I have reached the top of my field as a tech, in sales, with customers and in management
- Able to travel for work
Certifications
- Master Oldsmobile technician
- Master Honda technician
- Platinum Honda technician
- Master ASE technician
- Master Ford service manager, master service advisor and master medium duty manager
- Master Subaru service manager and master service advisor
- 2 time Honda Top Tech regional finalist
- Over 20 years as a Virginia State Safety inspector - not current
Timeline
Service Manager and Service Advisor
Malloy Auto Group
02.2021 - 11.2024
Adult Education Instructor
Brown Auto Group
01.2020 - 01.2021
Technical Trainer
CATEC
01.2018 - 01.2022
Service Manager, Service Advisor, Service Tech
Brown Auto Group
02.1994 - 01.2021
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