OSCAR MENENDEZ
Petaluma,CA
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service Advisor
Hansel Honda
Petaluma, CA
09.2024 - 05.2026
- CSI & Client Retention: Cultivated deep, trusting relationships with customers to maximize repeat business, drive service retention, and elevate dealership CSI scores.
- Service Drive Management: Greeted customers promptly, conducted professional walk-around inspections, and diagnosed core maintenance concerns to build accurate repair orders.
- High-Volume Operations: Managed a high volume of daily inbound/outbound service appointments (30-45 daily), effectively balancing customer expectations with workshop capacity.
- Product & Warranty Expertise: Maintained comprehensive, up-to-date knowledge of Honda product lines, technical service bulletins (TSBs), and warranty guidelines to provide precise consults.
- Team Performance Coaching: Motivated service advisors and support staff to achieve individual sales and upsell targets, driving overall department profitability.
Service Advisor
Marin Mazda
San Rafael, CA
09.2022 - 06.2024
- Interim Department Leadership: Entrusted to independently run and manage the entire service department single-handedly for a 3-month period, maintaining seamless workflow, technician scheduling, and revenue goals.
- CSI & Client Retention: Cultivated deep, trusting relationships with customers to maximize repeat business, drive service retention, and elevate dealership CSI scores.
- Service Drive Management: Greeted customers promptly, conducted professional walk-around inspections, and diagnosed core maintenance concerns to build accurate repair orders.
- High-Volume Operations: Managed a high volume of daily inbound/outbound service appointments, effectively balancing customer expectations with workshop capacity.
- Product & Warranty Expertise: Maintained comprehensive, up-to-date knowledge of Mazda product lines, technical service bulletins (TSBs), and warranty guidelines to provide precise consults.
- Team Performance Coaching: Motivated service advisors and support staff to achieve individual sales and upsell targets, driving overall department profitability.
Service Advisor
DNA Automotive
Novato, CA
08.2021 - 09.2022
- Workflow Communication: Served as the primary point of contact for clients, delivering consistent, transparent updates regarding vehicle diagnostics, parts delays, and repair timelines.
- Appointment Optimization: Coordinated and scheduled a high volume of service appointments based on precise customer concerns and shop capacity (20-30 Daily).
- Compliance & Standards: Consistently met and exceeded internal DNA corporate expectations for service drive performance, documentation accuracy, and safety.
- Technical Consultations: Leveraged strong automotive product knowledge to explain complex mechanical issues clearly, successfully gaining customer approval for necessary safety repairs.
- Target Achievement: Partnered with the shop team to hit collective monthly production goals through proactive communication and goal setting.
Education
High School Diploma -
San Antonio High School
Petaluma, CA06-2006
Skills
- Dealership Systems (DMS): Proficient in CDK Global, DealerTrack and My Karma
- Languages: Fully Bilingual in English and Spanish
- Automotive Core: Service Drive Logistics, Repair Order (RO) Generation, Technical Service Writing, Walk-Around Inspections, Client Relationship Management (CRM)
- Management & Leadership: Team Motivation, Inventory Control, Customer Satisfaction Index (CSI) Optimization, Technical Support
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Service recommendations
- Service estimates
Timeline
Service Advisor
Hansel Honda
09.2024 - 05.2026
Service Advisor
Marin Mazda
09.2022 - 06.2024
Service Advisor
DNA Automotive
08.2021 - 09.2022
High School Diploma -
San Antonio High School