Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenn Jackson

St.Pete

Summary

Reliable and upbeat Store Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

20
20
years of professional experience

Work History

Store

Autozone Auto Parts
03.2012 - Current
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.

Shipper

Zhone Technologies
02.2006 - 04.2013
  • Implemented an effective returns process, reducing processing time for returned items while maintaining high-quality standards.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Customer Service Representative

Advanced Auto Parts
01.2004 - 01.2006
  • Tracked customer service cases and updated service software with customer information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate of Science - Computer Networking Engineer

Tampa Technical Inst.
Largo, FL
05.2002

Skills

  • Reliable and Responsible
  • Product Knowledge
  • Meeting Sales Goals
  • Customer Needs Assessment
  • Staff Support
  • Decision-Making
  • Team Supervision
  • Customer Service
  • Cash Register Operation
  • Team Leadership
  • Creative Thinking
  • Ability to Lift 40 pounds
  • Inventory Management

Timeline

Store

Autozone Auto Parts
03.2012 - Current

Shipper

Zhone Technologies
02.2006 - 04.2013

Customer Service Representative

Advanced Auto Parts
01.2004 - 01.2006

Associate of Science - Computer Networking Engineer

Tampa Technical Inst.

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Glenn Jackson