Glenna Birch
Charleston,IL
Summary
Dynamic operations leader with a proven track record at Petersen Health Care, driving census growth and achieving a 5-star rating. Expertise in budget development and crisis management, coupled with exceptional communication skills, fosters high-quality resident care and compliance. Committed to operational excellence and staff development, ensuring continuous improvement across facilities.
Overview
22
22
years of professional experience
Work History
Divisional Director of Operations
Petersen Health Care
03.2022 - 11.2024
- Managed a team of Regional Director of Operations.
- Provided oversight for 35 Administrators of the southern region of PHC.
- Traveled to sites for hands-on leadership and oversight.
- Ensure high quality resident care.
- Increase facility census.
- Establish positive employee relations.
- Oversee compliance with regulations.
- Established best practices for continuous improvement within the organization.
- Oversee budget planning and financial management, ensuring profitability and fiscal responsibility.
Regional Director of Operations
Petersen Health Care
01.2012 - 02.2022
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Traveled to sites for hands-on leadership and oversight.
- Ensure high quality resident care.
- Increase facility census.
- Establish positive employee relations.
- Oversee compliance with regulations.
Licensed Nursing Home Administrator
Palm Terrace of Mattoon
04.2006 - 12.2011
- Managed operations for 178 bed dual certified facility
- Census orientated, (grew census from 47 to 153 and a 5 star rating)
- Managed 120+ staff members
- Oversee interdisciplinary team
- Adhere to labor & operations budgets
- Hands On in-service & education programs
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Marketing & Census Development
Palm Terrace of Mattoon
10.2002 - 03.2006
- Self-motivated, with a strong sense of personal responsibility.
- Census growth oriented.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Build and maintained relationships with referral sources and partners.
- Planned and budgeted for special events.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Business Administration
Concordia University
River Forest, IL05-2000
Associate of Science - General Studies
Lake Land College
Mattoon, IL04-1997
Skills
- Operational excellence
- Staff development and recruitment
- Budget development
- Survey performance
- Customer Service
- Recruitment and hiring
- Professionalism
- Crisis management
- Operations oversight
- Risk mitigation by providing
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Records organization and management
Licensure
Nursing Home Administrator
2007 -present
Timeline
Divisional Director of Operations
Petersen Health Care
03.2022 - 11.2024
Regional Director of Operations
Petersen Health Care
01.2012 - 02.2022
Licensed Nursing Home Administrator
Palm Terrace of Mattoon
04.2006 - 12.2011
Marketing & Census Development
Palm Terrace of Mattoon
10.2002 - 03.2006
Bachelor of Science - Business Administration
Concordia University
Associate of Science - General Studies
Lake Land College
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