Robert Merritt
Ferndale,MI
Summary
Strategic Divisional Director of Operations known for high productivity in processing loans and task completion. Specialized skills include operational strategy development, process optimization, and team leadership. Excel in client and internal communication, problem-solving, and adaptability to ensure seamless operations and project success.
Overview
6
6
years of professional experience
Work History
Divisional Director of Operations
Blue Whale Lending
Troy, MI
06.2024 - Current
- Managed and supervised a team of mortgage processors to ensure timely closing of loans.
- Reviewed loan files to verify all required documentation was present prior to submission to underwriters.
- Coordinated with lenders, borrowers, real estate agents, attorneys and other involved parties throughout the loan process.
- Ensured customer service excellence by responding promptly to borrower inquiries regarding loan status.
Driver
The Senior Movers
Troy, MI
03.2023 - 06.2024
- Delivered packages to customers in a timely and efficient manner.
- Maintained accurate logs of vehicle inspections and repair status.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Senior Underwriter
Mortgage 1
Sterling Heights, MI
10.2021 - 11.2022
- Reviewed, evaluated and approved and declined high-risk mortgage loan applications for compliance with company policies and procedures.
- Conducted detailed analysis of borrower creditworthiness by evaluating financial statements, tax returns and other related documents.
- Analyzed debt-to-income ratios to ensure borrowers met the requirements of underwriting guidelines.
- Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
Senior Underwriter
United Wholesale Mortgage
Pontiac, MI
03.2019 - 08.2021
- Reviewed, evaluated and approved and declined high-risk mortgage loan applications for compliance with company policies and procedures.
- Conducted detailed analysis of borrower creditworthiness by evaluating financial statements, tax returns and other related documents.
- Analyzed debt-to-income ratios to ensure borrowers met the requirements of underwriting guidelines.
- Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
Education
Pre Law
University of Detroit Mercy
Detroit, MILiberal Arts and General Studies
Schoolcraft College
Livonia, MISkills
- Operational Excellence
- Risk Mitigation
- Process Improvements
- Operational Efficiency
- Quality Assurance
Timeline
Divisional Director of Operations
Blue Whale Lending
06.2024 - Current
Driver
The Senior Movers
03.2023 - 06.2024
Senior Underwriter
Mortgage 1
10.2021 - 11.2022
Senior Underwriter
United Wholesale Mortgage
03.2019 - 08.2021
Pre Law
University of Detroit Mercy
Liberal Arts and General Studies
Schoolcraft College
Similar Profiles
Jhonny Ju DengJhonny Ju Deng
Server at Blue Whale AppsServer at Blue Whale Apps
Katherine SecoloKatherine Secolo
Customer Service Manager at Blue Whale Car WashCustomer Service Manager at Blue Whale Car Wash
ALAN BABUALAN BABU
Supervisor of Operations at Blue whale washing ltd.Supervisor of Operations at Blue whale washing ltd.