Glenna Bronson
Lyndon,KS
Summary
School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports and processing payments from parents and guardians.
Overview
19
19
years of professional experience
Work History
Elementary/Middle School Secretary
USD 421
Lyndon, KS
08.2022 - Current
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Documented attendance, grades and test scores to update permanent records.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Paraprofessional Educator
Three Lakes Educational Cooperative
Lyndon, KS
08.2012 - 03.2018
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Server Shift Leader
Jose Peppers
Topeka, KS
03.2010 - 08.2012
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server
Pizza Hut
Osage City, KS
09.2007 - 05.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Science - Business Administration
Allen County Community College
Iola, KSHigh School Diploma -
Osage City High School
Osage City, KS05-2009
Skills
- Set Appointments
- Maintaining files
- Confidentiality and Data Protection
- Teamwork
- Phone etiquette
- Fast learner
- Greeting Visitors
- Order Placement
- Accounting and bookkeeping
- Office Organization
- Personal Computer and Keyboarding
- Multitasking and Time Management
- Task Scheduling
- Office Reception
- Organize Files
- Advanced Microsoft and Google Functions
- Electronic Filing System
- Administrative Procedures
- Proofreading
- Strong organization
Timeline
Elementary/Middle School Secretary
USD 421
08.2022 - Current
Paraprofessional Educator
Three Lakes Educational Cooperative
08.2012 - 03.2018
Server Shift Leader
Jose Peppers
03.2010 - 08.2012
Server
Pizza Hut
09.2007 - 05.2009
High School Diploma -
Osage City High School
Associate of Science - Business Administration
Allen County Community College