Glenna C. Holley
Mansfield,OH
Summary
Dynamic Certified Dietary Manager with a proven track record at Oak Grove Manor, enhancing patient satisfaction through customized meal plans and effective staff training. Expert in food safety compliance and operations management, successfully reducing food waste while maintaining high-quality service standards. Committed to promoting health and well-being through innovative dietary solutions.
Overview
46
46
years of professional experience
Work History
Cook
Diamondview Residential Care Facility
Mansfield, OH
09.2016 - Current
- Executed meal preparation and cooking processes to promote residents' overall health.
- Ensured compliance with state and local health standards by maintaining a clean work environment.
Certified Dietary Manager
Oak Grove Manor
Mansfield, Ohio
11.1979 - 01.2026
- Managed dietary department operations to ensure compliance with health regulations and standards.
- Developed and implemented menus that met nutritional guidelines for various dietary needs.
- Trained staff on food safety protocols and proper handling techniques to maintain quality standards.
- Conducted regular assessments of resident dietary preferences to enhance meal satisfaction.
- Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
- Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement.
- Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
- Streamlined meal planning processes by utilizing advanced software programs for menu creation and recipe management.
- Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
- Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
Education
Dietary Manager
Technical College
High School Diploma - Business
Mansfield Senior High School
Mansfield, OH06-1979
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Operations management
- Food costing
- Health and safety compliance
- Staff training
- Special diets
- Positive and professional
- ServSafe certified
- Kitchen sanitation management
Timeline
Cook
Diamondview Residential Care Facility
09.2016 - Current
Certified Dietary Manager
Oak Grove Manor
11.1979 - 01.2026
Dietary Manager
Technical College
High School Diploma - Business
Mansfield Senior High School