Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Glenn Cortes

Pembroke Pines

Summary

IT Director with extensive experience in network security and project management at Miccosukee Casino & Resort. Led enterprise security initiatives resulting in a 50% reduction in data processing time. Skilled in team leadership and cloud solution implementation, enhancing operational efficiency and innovation.

Overview

27
27
years of professional experience
1
1
Certification

Work History

IT Director

Miccosukee Casino & Resort
Miami
08.2017 - Current
  • Devised and implemented enterprise security strategies ensuring compliance with National Indian Gaming Commission regulations.
  • Identified and eliminated security vulnerabilities by implementing Cisco ASA 5515/5525 firewalls and Fortinet Fortigate solutions.
  • Executed daily system monitoring using Splunk and PRTG to verify server integrity and availability.
  • Managed migration project for 400 mailboxes from Exchange 2007 to Exchange 2013, decommissioning outdated servers.
  • Oversaw software and hardware upgrade projects across multiple systems, including Meraki Wireless Access Points and Genetec Surveillance System.
  • Led network infrastructure overhaul, achieving 50% reduction in data processing time over three years.
  • Supervised a team of 16 IT professionals, managing staffing, procurement, and employee development initiatives.
  • Participated in Core Directors Group meetings, reporting directly to Tribe Chairman.

IT Director

ARS
Fort Lauderdale
03.2017 - 08.2017
  • Overseeing all technology operations and evaluating them according to established goals.
  • Devising and establishing IT policies and systems to support the implementation of strategies set by upper management
  • Perform daily system monitoring, verifying the integrity and availability of all server hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Managed Exchange 2010 to Office 365 migration for 1000 mailboxes/users, decommissioning all Exchange 2010 servers, converting Public Folders to resource mailboxes, and training IT staff to use the EAC.
  • Designed and implemented network and server infrastructure at new medical facilities using Meraki firewalls and access points, Cisco Catalyst switches, HP Proliant servers, and Canon MFPs.

System Administrator III

Seminole Gaming
Miami
03.2016 - 03.2017
  • Install new/rebuild existing virtual servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements within VMWare 6/HP 3Par infrastructure.
  • Manage and administer Microsoft Exchange/Skype for Business 2013 servers and AD infrastructure
  • Perform daily system monitoring, verifying the integrity and availability of all server hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups (Backup Exec).
  • Managed Exchange 2010/2013 migration for 3000 mailboxes/users, decommissioning all Exchange 2010 servers, converting Public Folders to resource mailboxes, and training IT staff to use the EAC
  • Manage and administer F5 Web Application Firewall, load balancing Exchange and Skype for Business

Director of Technology Services

DFASS Group
Miami Gardens
10.2015 - 03.2016
  • Leading company network infrastructure upgrades using Cisco Meraki firewalls and Verizon MPLS solution.
  • Manage company datacenter connecting over 1000 users, using Dell servers, EMC storage solution, VMware ESXi 5.5, and Cisco Meraki firewalls and switches.
  • Manage Office 365/Exchange 2007 hybrid environment, migrating to full Office 365 solution with SSO and using Mimecast for Disaster Recovery and Spam/Virus protection
  • Leading Windows Server AD infrastructure upgrades (e.g., Windows Server 2012 R2 domain controller upgrades, reconfigure DC replication, DNS/DHCP).
  • Manage IT Procurement, participating on all hardware and software evaluations while coordinating vendor contracts.
  • Direct and prioritize the work load of helpdesk personnel, supporting offices and retail stores worldwide.

IT Manager – Server Administration

Geosyntec Consultants
Boca Raton
12.2011 - 09.2015
  • Accepted promotion from hands-on technical role to manage server administration.
  • Manage, mentor, and develop staff of 6 network administrators/engineers to oversee 70 offices worldwide.
  • Responsible for all activities relating to technical guidance for planning, directing, securing, and monitoring server administration, including company datacenter connecting over 1500 users.
  • Evaluates employees' performance at least annually, and when applicable, assists in the administration of commendation or disciplinary action and participates in the development and review of the IT Operations annual budget.
  • Implemented Office 365 hybrid environment, which included ADFS server install and configuration
  • Led comprehensive AD infrastructure upgrades (e.g., Windows Server 2012 R2 domain controller upgrades, reconfigure DC replication, Certificate Authority).
  • Administered Microsoft Exchange 2010/2013 farm for over 2500 mailboxes and Lync 2010/2013
  • Managed datacenter operations, including supporting Cisco Nexus 2K/5K switches and ASA 5510
  • Led implementation of F5 application firewalls for load balancing Exchange, Lync, and SharePoint
  • Implemented and administered Microsoft System Center Configuration Manager for asset/patch management and Operations Manager for server hardware/software alerts
  • Virtualized servers using Virtual Machine Manager 2012 R2 (Hyper-V) and VMware ESXi for Cisco VOIP

IT Director/Network Security Engineer

Miccosukee Resort & Gaming
Miami
09.2008 - 11.2011
  • Accepted promotion from hands-on technical role to manage corporate and gaming network operations.
  • Devised enterprise security strategies safeguarding information assets and ensuring compliance with regulatory mandates as per NIGC.
  • Led the development and launch of secure, recoverable and fault-tolerant systems for data access of gaming and corporate networks using Cisco ASA 5505/5510/5520 firewalls
  • Led business-critical information security initiatives for large financial institutions involving encryption of customer data to ensure compliance with change in federal laws.
  • Upgraded outdated PBX telephony system to Cisco VoIP solution, including implementation of Cisco 2800 ISR routers, and Cisco Catalyst 3750/6509 POE switches
  • Led comprehensive security infrastructure upgrades (e.g., firewall/VPN upgrades, intrusion prevention, VMPS-based authentication for gaming bank switches and remote management, Cisco MARS and Secure ACS)
  • Assisted in upgrading all gaming systems (e.g., Casino Marketplace, Bally One System, SDS upgrade planning, Virtualized (VMWare ESXi) Bingo Game Servers MS SQL/MySQL DB servers).
  • Hired and mentored IT staff (6) to assist over 1250 users.
  • Implemented Windows 2003 Active Directory infrastructure, Microsoft Exchange 2003/2007
  • Configured and administered all Cisco firewalls/routers/switches and Websense Web Filtering
  • Implemented and administered Cisco Wireless solution for resort guests (Cisco WC 4400, WAP 1300)

Senior Technical Consultant/Project Manager

ENS Corp.
Hollywood
01.2007 - 09.2008
  • Served as Senior Technical Consultant to new and existing clients, from desktop support to network infrastructure design and implementations.
  • Led Cisco VoIP implementation projects, installing Cisco Call Manager versions 5/6/7
  • Led large-scale server and VoIP consolidation project to single location in Miami, eliminating need for satellite office equipment by 50% virtualizing servers using VMware ESX/ESXi
  • Efficiently completed a project requiring moving 300 users to a new location under a Cisco and Microsoft AD platform, under the time allotted.
  • Effectively co-designed a disaster recovery solution for an international engineering company to prevent millions of dollars lost, in the event of downtime.
  • Assisted the sales team as a Pre and Post Sales Engineer to provide productive and cost effective ideas that increased business by 25%.
  • Industries served: Gaming/Hospitality, Law firms, Medical, Engineering firms, CPA/Accounting, Security/Alarm-Video Monitoring, Insurance Agencies
  • Configured and deployed Cisco MARS, Cisco Secure ACS, Cisco Works, Cisco Switches (2960/3750/6509)/Routers (2600/2800)/Firewalls (ASA), Cisco Call Manager and Unity, Websense

IT Director

Vanguard Security
Miami
03.2003 - 12.2006
  • Restructured IT controls to increase user productivity that resulted in minimal employee overtime hours
  • Managed Cisco routers (2611xm) and Cisco POE switches (3550)
  • Upgraded and administered Microsoft AD, Exchange 2003, Cisco PIX/ASA Firewalls, VPN, and Cisco VoIP System (Cisco Call Manager 3) for headquarters and five satellite offices.
  • Successfully implemented Citrix servers (Presentation Server 4) to interconnect all offices to reduce telecommunication monthly costs by 25%.
  • Led efforts to reduce overall circuits within facility, which contributed to decreased operational costs.

Systems Administrator

Life Extension Foundation
Fort Lauderdale
01.2001 - 01.2002
  • Installed and administered new network infrastructure using Cisco router (2800)/switches (2950)
  • Provided key role in providing local Avaya VoIP phone system support
  • Initiated multiple technical projects that improved performance and business functionality.
  • Oversaw budgeting and procurement of network and desktop equipment
  • Configured and managed Windows 2000 AD, Exchange 2000, Norton Antivirus, and backup servers using Veritas Backup Exec

Senior Support Specialist

Royal Caribbean Cruises
Miami
01.2000 - 01.2001
  • Second level support to over 1000 users assigned
  • Participate in software and hardware upgrade projects (NT Workstation/Server to Windows 98/2000)

IS Supervisor/PC Technician

Smart & Final Foodservice Distributor
Miami
01.1999 - 01.2000
  • Accepted promotion from hands-on technical role to supervise IS staff.
  • Supervise a team of 6 technical support technicians to support over 500 users
  • Implemented help desk ticketing system for efficient work tracking and support
  • Managed and administered Windows NT/2000 and Novell 2.11/3.12 networks
  • Managed and administered Microsoft Exchange 5.5 after migrating from Microsoft Mail 3.5
  • Redesigned LAN/WAN server infrastructure to Microsoft 2000 servers during Y2K corporate project

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
12-2025

Skills

  • Network security
  • System administration
  • Project management
  • Cloud computing
  • Technical support

Accomplishments

  • Potential Church - 2023 Volunteer of the Year

Languages

Spanish
Native/ Bilingual

Certification

  • ITIL
  • CompTIA Project +
  • AWS Cloud Foundations
  • Microsoft Certified Systems Engineer
  • Cisco Certified Network Professinal - Security

Timeline

IT Director

Miccosukee Casino & Resort
08.2017 - Current

IT Director

ARS
03.2017 - 08.2017

System Administrator III

Seminole Gaming
03.2016 - 03.2017

Director of Technology Services

DFASS Group
10.2015 - 03.2016

IT Manager – Server Administration

Geosyntec Consultants
12.2011 - 09.2015

IT Director/Network Security Engineer

Miccosukee Resort & Gaming
09.2008 - 11.2011

Senior Technical Consultant/Project Manager

ENS Corp.
01.2007 - 09.2008

IT Director

Vanguard Security
03.2003 - 12.2006

Systems Administrator

Life Extension Foundation
01.2001 - 01.2002

Senior Support Specialist

Royal Caribbean Cruises
01.2000 - 01.2001

IS Supervisor/PC Technician

Smart & Final Foodservice Distributor
01.1999 - 01.2000

Bachelor of Science - Information Technology

Western Governors University

Similar Profiles

CREATE PROFILE