Glenn Brunker
Charlotte,NC
Summary
Dynamic Financial Services Executive with extensive experience in driving rapid business expansion through a focus on revenue enhancement and quality improvement. Proven ability to transform complex concepts into successful business operations, consistently delivering projects on time and within budget while surpassing customer expectations. Recognized for visionary leadership and team motivation, successfully recruiting and developing high-performing teams. Expertise in strategic planning and organizational leadership fosters a culture of innovation and engagement, ensuring long-term success and expense optimization.
Overview
26
26
years of professional experience
Work History
Executive Director - Enterprise Transformation
Ally Financial Inc.
Charlotte, NC
05.2025 - Current
- Reimagine the organization through digitization and automation to deliver exceptional experiences for customers and colleagues
- Improve shareholder returns by capturing efficiency savings and deploying an enterprise global location strategy; captured > $100MM annualized expense reduction
- Design and implement an Enterprise Change Management program to effectively deliver a streamlined sustainable operating model redesign leveraging front-to-back methodology
- Enabling the organization to own and deliver on transformation priorities
- Evolve leadership culture to focus on accountability and performance with clear alignment on ambitions
Mortgage President
Ally Financial Inc.
Charlotte, NC
06.2018 - 05.2025
- Lead national mortgage business inclusive of retail annual production of $11 billion, annual bulk acquisition of $5 billion and $20 billion servicing portfolio
- Responsible for Operations, Servicing, Capital Markets, Risk Management, Marketing, Product and Corporate Strategy
- Organically scaled originations 15x over three-year period while reducing cost to produce over 350% improving Pre-tax Net Income over $200MM
- First Mortgage and HELOC Strategic Product expansion further leveraging Ally Customer base
- Delivered best-in-class overall and digital mortgage customer experience per JD Powers two consecutive years
- Crafted and executed three year strategic plan leading vast foundational and cultural upgrades transforming the business
- Re-architected operating model to variable cost structure while escalating recapture rates above industry standard and deepening multi-product line relationships
- Strengthening the mortgage regulatory, compliance and governance risk framework while fostering strong regulatory relationships
Mortgage President
Bank of Oklahoma Financial
Tulsa, OK
05.2015 - 05.2018
- Elevated mortgage pre-tax income contribution to 18% of total BOKF earnings leading Retail, Correspondent and Direct Origination channels delivering $6.3 billion annual origination volume
- Organically elevated servicing portfolio growth to $21 billion
- Strategically positioned business for HELOC product expansion through Retail and Direct Origination Channels
- Deployed new technology stack end to end; originations and servicing
- Strengthened the mortgage regulatory and compliance framework
- Implemented operational outsourced support lowering cost to produce 25% while strengthening quality and credit performance
Senior Vice President Head of Credit and Servicing
Fifth Third Bank
Cincinnati, OH
01.2009 - 05.2015
- Successfully integrated national consumer and commercial operations supporting eight lines of business (2000 FTE) - Mortgage, Retail HELOC and Unsecured, Private Banking, Indirect Auto, Bankcard, Business Banking, SBA Lending and Commercial Real Estate
- Responsible for credit operations, servicing and collections while leading operational transformation in collaboration with all business line strategies with the adoption of a singular operating model to differentiate through service excellence
- Strengthened the Consumer Bank regulatory and compliance framework through the adoption of centralized quality assurance and regulatory audit preparedness
- Responsible for the LOS deployment; business case through adoption
- Accountable for the Consumer Bank BPO and Vendor Management Program reducing cost to produce by 40%; active board member of the BPO Captive
Executive Vice President of Mortgage Operations
National City Bank
Cleveland, OH
01.2008 - 01.2009
- Lead National Mortgage Operations (1400 FTE) supporting $25 billion annual retail and wholesale production
- Responsible for leading operational restructuring and cultural realignment of the business; implementation of new technology stack, process transformation and centralization of operations
- Chair of all builder and title joint ventures
Senior Vice President Retail
Novastar Mortgage
Carmel, IN
12.2006 - 01.2008
- Successfully lead the retail originations business after the acquisition of Oak Street Mortgage
- Focused the organization through key performance indicators including customer service, productivity and financial measures across all functional disciplines
President
Oak Street Mortgage
Carmel, IN
01.2000 - 12.2006
- Co-founder of national mortgage retail and wholesale originator producing $4 billion annually; successfully navigated the sale of the business
- Executed national expansion across 50 states, implementation of full technology stack, installed secondary marketing and funding capabilities. Built out risk management framework and robust legal and compliance disciplines
Education
Bachelor of Science - Finance
Northern Illinois University
Dekalb, ILMBA -
DePaul University
Chicago, ILSkills
- Expert in Mortgage Financing
- Power to inspire
- Decisiveness
- Clear transparent communications
- Team collaboration
- Ability to navigate unclear scenarios
- Risk Management and Compliance
- Strategic Change Agent
- Creativity and Innovation
- Customer Centric
Timeline
Executive Director - Enterprise Transformation
Ally Financial Inc.
05.2025 - Current
Mortgage President
Ally Financial Inc.
06.2018 - 05.2025
Mortgage President
Bank of Oklahoma Financial
05.2015 - 05.2018
Senior Vice President Head of Credit and Servicing
Fifth Third Bank
01.2009 - 05.2015
Executive Vice President of Mortgage Operations
National City Bank
01.2008 - 01.2009
Senior Vice President Retail
Novastar Mortgage
12.2006 - 01.2008
President
Oak Street Mortgage
01.2000 - 12.2006
Bachelor of Science - Finance
Northern Illinois University
MBA -
DePaul University