Glenny Javier

● Manage the daily operations and delivery of UTEC’s Transformational Beginnings program, supporting young adults with a wide range of social, economic, educational, employment, housing, and personal barriers.
● Continue to provide direct social-work and case-management services while serving in a program management role.
● Conduct client intakes, orientations, needs assessments, and ongoing check-ins to identify individual strengths, needs, barriers, and goals.
● Develop and monitor Individual Service Plans (ISPs) and work with young adults to establish achievable short- and long-term goals.
● Connect young adults and families with community resources related to food assistance, housing, healthcare, employment, education, transportation, and other social services.
● Advocate for young adults and families when navigating complex service systems and accessing community resources.
● Provide crisis intervention, safety planning, conflict mediation, and individualized support to clients experiencing personal, family, housing, or community challenges.
● Assist clients and families with completing forms, understanding service requirements, and connecting with appropriate agencies and referrals.
● Maintain accurate and timely documentation related to client participation, progress, barriers, services, referrals, and outcomes.
● Facilitate workshops addressing financial literacy, employment readiness, healthy relationships, goal setting, communication, life skills, and personal development.
● Support young adults with resumes, mock interviews, professional communication, employment preparation, and workforce development.
● Supervise and support Youth Workers, Transformational Coaches, and other staff.
● Provide coaching and guidance to staff regarding client engagement, professional boundaries, conflict resolution, communication, and youth-centered practices.
● Coordinate program transitions and collaborate with internal teams and external community partners to ensure continuity of services.
● Provide English/Spanish bilingual support and translation to young adults and families.
● Step into additional direct-service and Transformational Coach responsibilities during staffing shortages to maintain program continuity and ensure young adults continue receiving necessary support.
● Work with young adults experiencing barriers including housing instability, unemployment, educational challenges, family responsibilities, justice-system involvement, and limited access to resources.
● Consistently take on responsibilities beyond the traditional scope of program management in order to support clients, staff, and overall program operations.

● Provided professional social-work and case-management services to individuals and families experiencing complex social, emotional, behavioral, family, and community challenges.
● Conducted assessments to identify client needs, strengths, barriers, risks, and available support systems.
● Developed individualized service plans based on client needs and identified goals.
● Advocated for clients and families and connected them with appropriate community-based resources.
● Coordinated referrals and collaborated with schools, healthcare providers, community organizations, government agencies, and other service providers.
● Supported clients experiencing housing instability, family challenges, educational barriers, behavioral concerns, and other social-service needs.
● Provided crisis intervention, problem-solving, and ongoing client support.
● Maintained accurate case documentation, progress notes, service records, and required reports.
● Built trusting and professional relationships with clients while maintaining confidentiality and appropriate boundaries.
● Participated in multidisciplinary meetings and coordinated services with other professionals.
● Assisted clients and families in navigating complex social-service systems.
● Provided culturally responsive services to individuals and families from diverse backgrounds.
● Promoted client independence, self-sufficiency, stability, and successful connection to community resources.

LICENSES & PROFESSIONAL TRAINING
● Massachusetts Social Work License
● CPR Certification
● Youth Mental Health First Aid
● Substance Abuse Certification/Training
● Restorative Circles Training
● ORAS Training
● CASAS/HiSET Assessment Training
● Youth Development 101
● Emerging Leaders Certificate
● My Life My Choice Training
● Cultural Inclusion/Competency Training