Glenys Arana
New Orleans,Louisiana
Summary
Dynamic professional with a foundation in psychology and proven success in high-demand service environments. Brings strong interpersonal skills, adaptability, and leadership experience, with the ability to manage complex situations while maintaining a high level of care and professionalism. Experienced in team coordination, problem-solving, and client engagement. Currently pursuing a master’s degree and seeking to leverage transferable skills into roles within mental health, human services, or human resources.
Overview
11
11
years of professional experience
Work History
Server
Morrow Steak
New Orleans, LA
11.2024 - Current
- Ensured delivery of high-quality service by prioritizing attention to detail and leveraging emotional intelligence in client interactions.
- Fostered strong guest connections to enhance overall satisfaction and experience.
- Demonstrated composure and professionalism in managing responsibilities within a fast-paced, high-stress atmosphere.
- Ensured exceptional customer satisfaction by delivering prompt and attentive service in a fast-paced restaurant setting.
- Investigated and resolved customer complaints effectively, contributing to increased guest satisfaction and retention rates.
Key Manager | Certified Trainer | Server
Zea Rotisserie and Bar
Metairie, LA
05.2015 - 12.2025
- Recognized as key manager for exceptional leadership qualities and consistent reliability in achieving objectives.
- Designed and implemented staff scheduling strategies to balance operational requirements with workforce availability.
- Developed and implemented training programs for new employees to enhance teamwork, empathy, and performance standards.
- Utilized strong communication skills to resolve guest conflicts and ensure a welcoming environment.
- Implemented strategies to promote a motivated workplace culture while ensuring adherence to operational standards.
7th Grade Social Studies Teacher
John Q. Adams Middle School
Metairie, LA
07.2022 - 10.2022
- Developed engaging lesson plans aligned with state standards and curriculum goals.
- Implemented diverse instructional strategies to foster student engagement and understanding.
- Analyzed student performance data to identify areas for improvement and adjust curriculum accordingly.
- Maintained accurate records of student progress, providing timely feedback on areas needing improvement and celebrating achievements.
- Enhanced students'' critical thinking skills by incorporating problem-solving activities and real-life scenarios into lessons.
Education
Bachelor of Science - Counselor Education
University of New Orleans
New Orleans, LA05-2028
Bachelor of Science - Psychology
University of New Orleans
New Orleans, LA05-2021
Skills
- Staff training & mentorship
- Conflict resolution & de-escalation
- Leadership & team development
- Scheduling & workflow management
- Client relations & communication
- Organizational & time management
- Cultural awareness & bilingual (English/Spanish)
- Adaptability in high-pressure environments
- Strong work ethic
- Professional appearance
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Server
Morrow Steak
11.2024 - Current
7th Grade Social Studies Teacher
John Q. Adams Middle School
07.2022 - 10.2022
Key Manager | Certified Trainer | Server
Zea Rotisserie and Bar
05.2015 - 12.2025
Bachelor of Science - Counselor Education
University of New Orleans
Bachelor of Science - Psychology
University of New Orleans