Santiago Gonzalez Ramirez
Denver,CO
Summary
Hospitality professional with experience as a server and bartender in high-volume dining environments. Known for delivering exceptional guest experiences, maintaining strong attention to detail during busy service, and supporting team success on the floor. Experienced in training new team members and providing attentive, efficient service in fast-paced restaurants.
Overview
7
7
years of professional experience
Work History
Server & Bartender
Tried & True Alehouse
Greenwood, IN
10.2024 - Current
- Deliver attentive full-service dining while managing 3–10 tables per shift and maintaining a high standard of guest experience
- Guide guests through menu selections and beverage options while ensuring accurate order entry using Toast POS
- Bartend and assist bar operations while maintaining strong knowledge of menu items and beverage preparation
- Train and mentor new team members on service standards, POS systems, and restaurant procedures
Yard Worker / Driver
Dayton Freight
Greenwood, IN
05.2022 - 02.2025
- Loaded, organized, and transported freight while maintaining safety and efficiency in a fast-paced warehouse environment
- Assisted with yard operations and coordinated freight movement to support daily shipment schedules
Store Manager
Champs Sports
Greenwood, IN
06.2019 - 05.2022
- Managed daily store operations including staff scheduling, inventory, and sales performance
- Led and trained team members while maintaining strong customer service and store standards
- Handled transactions, customer concerns, and operational responsibilities in a high-traffic retail environment
Education
Associate of Applied Science (AAS) - Business Administration
Ivy Tech Community College
Indianapolis, INHigh School Diploma - undefined
Southport High School
Indianapolis, INSkills
- Exceptional Guest Service
- High-Volume Dining
- Toast POS System
- Cash & Payment Handling
- Multitasking in Fast-Paced Environments
- Staff Training & Mentorship
- Bartending & Beverage Service
- Food & Beverage Service
- Bilingual: English & Spanish
Accomplishments
- Tried & True Alehouse Employee of the Year 2025
- Tried & True Alehouse Employee of the Month - April 2025
AWARDS & RECOGNITION
- Tried & True Alehouse Employee of the Year – 2025,
- Tried & True Alehouse Employee of the Month – April 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server & Bartender
Tried & True Alehouse
10.2024 - Current
Yard Worker / Driver
Dayton Freight
05.2022 - 02.2025
Store Manager
Champs Sports
06.2019 - 05.2022
High School Diploma - undefined
Southport High School
Associate of Applied Science (AAS) - Business Administration
Ivy Tech Community College