Glenys Fernandez
Avenel,NJ
Summary
Versatile and results-driven professional with extensive experience at Tropical Cheese Industries, adept in Order-to-Cash Cycle Management and fostering strong customer relationships. Excelled in streamlining processes, enhancing efficiency by 30%, and training teams for optimal performance. Known for exceptional multitasking, organization, and creative problem-solving skills, ensuring seamless operations and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Zebra Pen Corporation
Edison, NJ
11.2021 - Current
- Acted as the primary contact for customer inquiries via email and phone
- Processed and maintained orders through EDI, phone, fax, and mail with accuracy and timeliness
- Communicated with sales, operations, and customers to address backorders and resolve order issues
- Issued Return Authorizations (RA), investigated root causes, and implemented corrective actions
- Generated reports using company systems and Excel for Sales and Marketing departments
- Implemented ERP systems like Microsoft Dynamics to integrate and automate the OTC cycle
- Managed Back-to-School (BTS) orders, coordinating seasonal scripts with customers
- Utilized customer portals for data uploads and retrieval, including Amazon Vendor Central
- Stored, organized, and managed documents in a centralized location, enabling version control for collaboration
- Shared files securely with internal or external users using SharePoint
- Utilized ChatGPT for streamlined communication and problem resolution
- Analyzed performance reports using tools like Excel to improve operations
- Prioritized tasks to address critical issues and maintained composure in high-pressure situations
- Trained new hires on company policies and customer service standards
- Focused on enhancing order accuracy and automating workflows using digital tools
Customer Service Lead
Tropical Cheese Industries
Perth Amboy, NJ
11.2004 - 11.2021
- Developed new customer relationships through telephone contact and sales activity
- Enhanced communication efficiency between departments, clients, and vendors
- Increased office organization by implementing efficient filing and documentation systems
- Processed orders from phone, fax, email, and EDI systems
- Coordinated shipments with carriers and internal departments to ensure compliance with delivery agreements
- Specialized in onboarding new trading partners, creating and maintaining trading partner profiles
- Managed EDI inbound/outbound transactions and resolved document failures
- Supported production staff with paperwork, labels, and system issues
- Automated repetitive tasks like data entry, invoicing, and payment reconciliation
- Ensured seamless communication across departments (sales, finance, logistics, and customer service)
- Trained employees on new systems and processes for smooth adoption
Bridal Consultant
Fortunoff
Woodbridge, NJ
01.2007 - 01.2009
- Guided couples in creating personalized gift registries
- Delivered exceptional service to ensure client satisfaction
Medical Assistant
Associates in Cardiology and Internal Medicine
Old Bridge, NJ
01.2002 - 01.2004
- Scheduled appointments, updated patient records, and handled billing processes
- Prepared patients for examinations and assisted with procedures
- Maintained inventory of medical supplies
Enumerator
US Census
Perth Amboy, NJ
01.2020
- Assisted callers with completing online applications and submitting them for processing
- Provided accurate information using pre-scripted responses and handled escalations
Transportation Coordinator
Tropical Cheese Industries
Perth Amboy, NJ
- Coordinated transportation schedules and ensured timely delivery of goods
- Communicated shipping activities with customers and internal teams
- Managed payroll for drivers and transportation staff
- Partnered with reliable carriers and used tracking systems for efficient delivery
Executive Assistant to the Vice President of Operations
Tropical Cheese Industries
Perth Amboy, NJ
- Managed schedules, prepared reports, and handled correspondence for the Vice President of Operations
- Provided administrative support, including organizing meetings and coordinating projects
Education
Medical Assistant Certification -
Ultrasound Diagnostic School
Iselin, NJ01.2002
Completed 45 credits - Education
Kean University
Union, NJ01.2000
Skills
- Order-to-Cash Cycle Management
- EDI Systems and Processes
- Customer Relationship Management
- Data Analysis and Reporting
- Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)
- Bilingual Communication (Spanish/English)
- Account updating
- Complaint resolution
- Task prioritization
- Adaptive team player
- Customer consulting
- Empathy and patience
- Payment processing
- Administrative support
- Order processing
- Multitasking and organization
- Route management
- Staff training
- Shipping and logistics
- Strong teamwork
- Office equipment proficiency
- Creative problem solving
- Paperwork processing
- Microsoft Office Suite
- Spreadsheets
- Multi-task management
Timeline
Customer Service Representative
Zebra Pen Corporation
11.2021 - Current
Enumerator
US Census
01.2020
Bridal Consultant
Fortunoff
01.2007 - 01.2009
Customer Service Lead
Tropical Cheese Industries
11.2004 - 11.2021
Medical Assistant
Associates in Cardiology and Internal Medicine
01.2002 - 01.2004
Transportation Coordinator
Tropical Cheese Industries
Executive Assistant to the Vice President of Operations
Tropical Cheese Industries
Medical Assistant Certification -
Ultrasound Diagnostic School
Completed 45 credits - Education
Kean University
Similar Profiles
KENNETH NEWMANKENNETH NEWMAN
Senior Marketing Executive at Zebra Pen USSenior Marketing Executive at Zebra Pen US
Tyler LingorTyler Lingor
Sales Support Analyst at Pilot Pen CorporationSales Support Analyst at Pilot Pen Corporation
Rakesh YeddulaRakesh Yeddula
Lead Identity & Access Management Engineer at Zebra Technologies CorporationLead Identity & Access Management Engineer at Zebra Technologies Corporation
Sarah IjidakinroSarah Ijidakinro
Registered Nurse at Hackensack Meridian Health JFK Medical CenterRegistered Nurse at Hackensack Meridian Health JFK Medical Center
Rosanna EspinosaRosanna Espinosa
WORKPLACE SERVICE COORDINATOR III at UKG, INC. (FORMERLY IMMEDIS, INC.)WORKPLACE SERVICE COORDINATOR III at UKG, INC. (FORMERLY IMMEDIS, INC.)