Janyel Russell
Atlanta,GA
Summary
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Randstad/ Cotiviti Healthcare
Atlanta, GA
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Responded to inquiries regarding record availability and status.
- Gathered and organized records from multiple sources.
PCT Preceptor
DaVita Dialysis Corporation
Belleville, IL
05.2012 - 12.2024
- Assisted preceptors in orienting new PCTs to the clinical setting and teaching them proper patient care procedures.
- Provided guidance to PCTs on how to accurately document patient information into the medical record system.
- Encouraged ongoing development in knowledge and skills among PCTs through educational activities like journal clubs or online courses.
- Provided support to preceptors by participating in meetings regarding changes in policy or procedure implementation.
- Trained PCTs on proper infection control techniques such as hand hygiene or personal protective equipment use.
PHELEBOTOMY SUPERVISOR
Interstate Blood Bank
St Louis, MO
05.2010 - 04.2024
- Developed and maintained effective phlebotomy procedures, ensuring compliance with all applicable regulations.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Ensured accuracy of test results by performing quality assurance checks on equipment and personnel competency.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Reviewed patient records for completeness prior to testing or drawing specimens from patients.
Team Lead
Walmart Distribution Center
Atlanta, GA
04.2017 - 12.2023
- Managed the daily operations of a warehouse and ensured that all tasks were completed in a timely manner.
- Supervised and trained employees on proper safety protocols, policies, and procedures.
- Organized staff schedules to ensure adequate coverage for receiving, shipping, and other operational duties.
- Ensured compliance with quality control standards throughout all warehouse processes.
- Monitored employee performance, provided feedback and coaching to promote productivity.
- Received orders and prepared them for shipment by selecting items from shelves, packing boxes, labeling, and loading onto delivery trucks.
- Performed daily cycle counts on assigned areas to ensure accuracy of inventory records.
Administrative Assistant
Cliftondale Elementary
Fairburn, GA
08.2016 - 05.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Lab Assistant
Adecco/American Red Cross
St Louis, MO
12.2014 - 04.2016
- Performed routine laboratory tests, such as cell culturing, PCR and ELISA assays.
- Conducted data analysis to identify trends in experiments.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Documented results accurately in lab notebooks according to scientific standards.
- Organized and managed inventory of reagents and other materials used in the lab.
Education
Certificate - Medical Assistant
Everest
Earth City, MO07-2009
High School Diploma -
East St. Louis Senior High School
East St. Louis 05-2007
Skills
- Data Collection
- Data Entry
- Consultative Sales
- Appointment Scheduling
- Electronic Health Records Management
- Medical terminology understanding
- Customer Service
- HIPAA Regulations
- Claims Processing
- Goal Setting
- Strong Interpersonal Skills
- Team Building
- Customer Complaint
- Communication
- Warehouse Safety
- Loading and unloading
- Stock control
- Order Picking
- Packaging and Labeling
- Barcode scanning
- Cycle counting
- Heavy Equipment Operation
- Warehouse Operations
- Order Fulfillment
- Order Preparation
- Operations Support
Timeline
Customer Service Representative
Randstad/ Cotiviti Healthcare
07.2023 - Current
Team Lead
Walmart Distribution Center
04.2017 - 12.2023
Administrative Assistant
Cliftondale Elementary
08.2016 - 05.2018
Lab Assistant
Adecco/American Red Cross
12.2014 - 04.2016
PCT Preceptor
DaVita Dialysis Corporation
05.2012 - 12.2024
PHELEBOTOMY SUPERVISOR
Interstate Blood Bank
05.2010 - 04.2024
Certificate - Medical Assistant
Everest
High School Diploma -
East St. Louis Senior High School