Brittany Sibley
Greenwood,MS
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ContinuumGlobal
Anderson, IN
11.2024 - 01.2025
- Answered inbound calls, chats and emails to facilitate customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Cook
Zaxbys
Greenwood, Mississippi
10.2023 - 03.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Adhered to food safety standards when storing and preparing foods
- Cleaned kitchen equipment, surfaces, utensils and dishes
- Checked quality of ingredients before use in order to ensure freshness
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Wrapped, dated and labeled food items in storage for safety and freshness
Security Officer
Heartland Catfish Company
Greenwood, MS
11.2022 - 02.2023
- Checked for safety hazards and took corrective action when necessary
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Responded to alarms and conducted investigations as required
- Confirmed visitor identification prior to granting entry into the building
- Maintained accurate logs of all security related activities
- Greeted staff, guests, vendors, contractors upon arrival at the facility entrance
- Verified photo IDs and tickets to allow guests passage
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors
- Searched individuals and baggage for weapons and other prohibited items
Correctional Officer
MDOC
Ruleville, Mississippi
07.2020 - 12.2020
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates
House Sitter
Golden Parsol
Greenwood, Mississippi
04.2018 - 12.2019
Education
Certified Medical Assistant - Certified Phlebotomist
Stewart Healthcare Academy
Greenwood, MS05.2024
High School Diploma -
Greenwood High School
Greenwood, MS05.2014
Skills
- Food handling
- Fine Dining
- Order Verification
- Customer Service
- Inventory Management
- Medical Billing
- Phlebotomy
- Procedure Assistance
- Patient Flow Management
- Data Entry
- Patient Scheduling
- Compassionate
- Product Knowledge
- Information Security
- Paperwork Processing
- Call Management
- Data Collection
- Account updating
- Scheduling
- Empathy and patience
- Adaptability and flexibility
- Call center procedures
- Call center operations
- Order processing
- Data collection
Timeline
Customer Service Representative
ContinuumGlobal
11.2024 - 01.2025
Cook
Zaxbys
10.2023 - 03.2024
Security Officer
Heartland Catfish Company
11.2022 - 02.2023
Correctional Officer
MDOC
07.2020 - 12.2020
House Sitter
Golden Parsol
04.2018 - 12.2019
Certified Medical Assistant - Certified Phlebotomist
Stewart Healthcare Academy
High School Diploma -
Greenwood High School
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