Tatiyanna Martin
Augusta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BroadPath Healthcare Solutions WFH
01.2021 - Current
- Assist customers with questions about their coverage, updating relevant account information, and helping resolve any inquiries they may have about the account.
Personal Vehicle Delivery Driver
UPS
11.2019 - 12.2022
Sales Associate/Customer Service
Cabela's/Bass Pro Shops
01.2019 - 03.2020
- Greeting customers, operating cash registers, increasing in-store sales, maintaining sales floor appearance, cross-selling products, directing customers to merchandise.
Night Shift Manager
Wendy's
04.2015 - 01.2019
- Created shift schedule, assigned duties to staff, helped out at any work station during the shift.
Education
High school diploma -
Foothills Charter High School
Alto, GA05.2017
Skills
- Supply restocking
- Order prioritization
- Kitchen safety
- Food safety
- Equipment operation
- Order verification
- Food handling
- Inventory organization
- Written communication
- Decision making
- Time management
- Detail oriented
- Paperwork management
- Food Service
- Food Preparation
- Cooking
- Cash Handling
- Supervising Experience
- Shift Management
- Serving Experience
- Retail Sales
- Writing skills
- Customer service
- Windows
- Authentication
- Computer skills
- Sales
- Communication skills
- Office experience
- Call center experience
- Data Entry
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
Certification
ServSafe
Timeline
Customer Service Representative
BroadPath Healthcare Solutions WFH
01.2021 - Current
Personal Vehicle Delivery Driver
UPS
11.2019 - 12.2022
Sales Associate/Customer Service
Cabela's/Bass Pro Shops
01.2019 - 03.2020
Night Shift Manager
Wendy's
04.2015 - 01.2019
High school diploma -
Foothills Charter High School
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