Tajahney Jones
Charlotte,NC
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Ascent Dentistry, adept in problem-solving and critical thinking. Excelled in POS system operation and active listening, effectively managing high-stress situations and resolving conflicts, significantly improving customer satisfaction. Demonstrates a unique blend of technical skills and empathy, driving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ascent Dentistry
02.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Apple
12.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Burger King
03.2020 - 09.2021
Education
High School Diploma -
Albany High School
Albany, NYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Stocking shelves
- Answering customer questions
- Product restocking
- Supply Restocking
- POS System Operation
Timeline
Customer Service Representative
Ascent Dentistry
02.2024 - 06.2024
Sales Associate
Apple
12.2022 - 07.2023
Cashier
Burger King
03.2020 - 09.2021
High School Diploma -
Albany High School
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