Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viviana Moreno

Zapata,Texas

Summary

Adept in conflict resolution and customer service, I enhanced loyalty and streamlined user experiences through empathetic engagement and proficient data entry. My critical thinking skills led to effective problem-solving, significantly improving customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Answernet.com
10.2022 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Senture
01.2021 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Zapata High School
Zapata, TX
05.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Complaint Handling
  • Data Collection
  • Complaint Handling
  • Documentation
  • Data Collection

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

Answernet.com
10.2022 - 10.2023

Customer Service Representative

Senture
01.2021 - 01.2022

High School Diploma -

Zapata High School
Viviana Moreno