Kevin Glidden
Paramus
Summary
Accomplished Collections Manager with 30+ years of experience in the banking industry, leading large-scale collections operations and driving significant improvements in delinquency reduction. Proven expertise in regulatory compliance, risk management, and portfolio performance. Known for implementing data-driven strategies that strengthen asset quality while maintaining strong customer relationships.
Overview
19
19
years of professional experience
Work History
Collections Product Strategy Manager
TD Bank
Remote
02.2016 - Current
- Collaborated with risk and line of business partners to develop innovative collection strategies for private label, Visa credit cards, and small business units.
- Analyzed data trends to establish best call times and implemented dialer rotations for improved outreach effectiveness.
- Developed daily, monthly, and annual reports to monitor productivity metrics for delinquency and collector performance in bank credit cards and small business units.
- Organized and prepared comprehensive monthly files detailing forward debt sales and leasing agreements.
- Collaborated with partners in risk compliance, audit, legal operations, and business owners to streamline policies and procedures.
- Addressed and rectified internal audit and regulatory findings to ensure compliance.
- Executed multiple system conversions within the bank, with the latest transition involving migration of records from Fi-Serv to TSYS.
- Conducted in-depth analysis of call data to establish optimal calling schedules and prepare monthly business reviews for line of business leaders.
- Oversaw product management for Resi, Visa, private label, small business and DDA initiatives.
- Utilized various systems daily, including TSYS, FI-Serv, Harmony, Shaw, Encino, Nautilus, CACS, and CAS.
- Tracked daily performance metrics for dialer productivity. Assisted in monitoring daily penetration rates. Supported analysis of dialer-related data changes in response to natural disasters and regulatory accounts.
- Delivered GL data to Canadian finance team via monthly SharePoint site, ensuring timely access to charge-off and month-end delinquency information.
- Analyzed and documented monthly GCO recovery and NCO metrics, ensuring accurate financial reporting for all TD products.
VP Collections
TD Bank
Mahwah, NJ
05.2007 - 02.2016
- Compiled daily, weekly, monthly, and annual reports for U.S. and Canadian private label credit cards.
- Analyzed staffing needs and projected annual losses to inform strategic workforce planning for U.S. and Canada.
- Oversaw expense control measures to ensure financial efficiency within the department.
- Executed multiple projects focused on automating internal collection processes, achieving a substantial decrease in delinquency from 8% to 2.37%.
- Conducted champion/challenger testing to optimize contingency strategies, enhancing monthly recovery rates during transition to sale model for TD Retail Card Services.
- Managed a team of 23 collectors in the U.S. while ensuring effective collaboration with third-party agency overseeing Canadian portfolio operations.
- Oversaw compliance audits and ensured adherence to policies and procedures for collections in both US and Canada.
Education
Business Management
University of Southern Maine
Portland, MEHotel, Motel, And Restaurant Management
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Department management
- Performance tracking
- Report preparation
- Regulatory compliance
- Strong communication
- Analytics reporting
- Team leadership experience
- Proficiency in Microsoft Office
- Debt recovery expertise
- Process improvement strategies
Timeline
Collections Product Strategy Manager
TD Bank
02.2016 - Current
VP Collections
TD Bank
05.2007 - 02.2016
Business Management
University of Southern Maine
Hotel, Motel, And Restaurant Management
University of Nevada, Las Vegas