Gloria Merriam
Bradenton,FL
Summary
Personal care professional with extensive experience in delivering high-quality support. Demonstrates strong work ethic and adaptability in various environments. Proven ability to work independently and quickly acquire new skills. Exceptional interpersonal skills enhance client relationships and satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Private Duty Caregiver
Private Duty Caregiver
Saint Petersburg, FL
01.2019 - Current
- Assist client in daily personal, medical, and household needs.
- Provide a safe and comfortable environment for clients to prevent falls and accidents.
- Communicate with family to ensure proper care and medication guidelines.
- Transportation to and from appointments, running errands.
Customer Care Specialist
Walmart
10.2022 - 02.2023
- Managed high volume incoming calls from customers, associates, and stores.
- Navigate multiple systems to help assist in answering and resolving issues.
- Make outbound calls to customers, stores, and other companies for further information.
- Working independently – remote from home.
- Remote (Seasonal)
Certified Nursing Assistant
Family First Healthcare
Saint Petersburg, FL
08.2018 - 06.2020
- Provide in-home care assisting clients with daily living activities such as bath, dress, feed.
- Proper administration and monitoring of client’s medications.
- Monitor patient’s vital signs (blood pressure, pulse, respirations, temperature).
- Effectively communicate with nurses on any changes in client’s condition.
- Saint Petersburg, FL
Certified Nursing Assistant
Senior Home Healthcare
Saint Cloud, MN
06.2017 - 07.2018
- Travel to client’s home assisting with personal, medical, and housekeeping tasks.
- Daily living activities.
- Observe client’s condition and report any changes to RN.
- Communicate with nursing staff on client care plans to ensure quality care for the client that best fits their needs.
- Saint Cloud, MN
Patient Care Technician
Saint Cloud Hospital/Dialysis
Saint Cloud, MN
01.2017 - 05.2017
- Initiates, monitors, and discontinues dialysis treatments.
- Prepared machines for each treatment, making sure sanitized, tubing set-up.
- Testing and monitor RO water system.
- Charting in EPIC system related to patients’ treatment.
- Maintains inventory of dialysis supplies and equipment.
- Responsible for collecting, spinning, and packing lab specimens.
- Effectively communicate with RN’s, DR’s, other staff regarding patients care.
- Saint Cloud, MN
PCA
Saint Cloud Hospital
Saint Cloud, MN
05.2016 - 01.2017
- Provide quality patient care in a challenging environment.
- Took, monitored, and recorded patient vital signs and EKG’s.
- Help in maintaining stocked supplies on unit.
- Communicate with Doctors and Nurses regarding patient care.
- Daily charting in EPIC system.
- Monitored patients in locked unit with behavioral issues, can identify certain behaviors associated with substance abuse.
- Observation of patients through video monitoring.
- De-escalation of patients, redirection of their focus.
- Ability to make quick decisions in emergency situations regarding the patient’s care and safety.
- Saint Cloud, MN
Resident Assistant/Medication Tech.
Renaissance Assisted Living
Wausau, WI
10.2015 - 05.2016
- Perform daily living activities bath, dress, and feed.
- Prepare and administer prescribed medications.
- Ensure residents adhere to care plans, diets, and exercise regimens.
- Monitor and record patient vitals.
- Effectively communicate with nursing staff regarding resident’s care.
- Wausau, WI
Certified Nursing Assistant
Sekara LLC
Wausau, WI
06.2014 - 10.2015
- Travel to client homes and help with daily living activities.
- Assist client with transferring in & out of bed into wheelchair.
- Preformed light housekeeping, laundry, and errands.
- Communicated with family to ensure proper care is being provided.
- Wausau, WI
Home Health Aide/C.N.A
Interim Healthcare
Madison, WI
08.2009 - 05.2014
- Travel to client’s homes assist them with personal, medical, and household tasks.
- Observation clients condition reporting any changes to nursing staff.
- Daily charting related to client’s care and tasks done during shift.
- Madison, WI
Education
Medical Assistant Diploma -
Herzing University
Madison, WI08.2012
Certified Nursing Assistant -
North Central Technical College
Wausau, WI02.1997
Skills
- Customer service expertise
- Attention to detail
- Self-motivation
- Organizational skills
- Problem-solving
- Team collaboration
- Time management
- Quick learner
- Effective communication
- Care plan adherence
- Problem solving
- Conflict resolution
- Decision making
- Patient care
Certification
Certified Nursing Assistant (CNA), 1997
References
- Lisa Resnick, (612)232-0539, Lisaresnick@yahoo.com
- Val Fischler, (646)522-7308, Valerie.fischler@gmail.com
Timeline
Customer Care Specialist
Walmart
10.2022 - 02.2023
Private Duty Caregiver
Private Duty Caregiver
01.2019 - Current
Certified Nursing Assistant
Family First Healthcare
08.2018 - 06.2020
Certified Nursing Assistant
Senior Home Healthcare
06.2017 - 07.2018
Patient Care Technician
Saint Cloud Hospital/Dialysis
01.2017 - 05.2017
PCA
Saint Cloud Hospital
05.2016 - 01.2017
Resident Assistant/Medication Tech.
Renaissance Assisted Living
10.2015 - 05.2016
Certified Nursing Assistant
Sekara LLC
06.2014 - 10.2015
Home Health Aide/C.N.A
Interim Healthcare
08.2009 - 05.2014
Medical Assistant Diploma -
Herzing University
Certified Nursing Assistant -
North Central Technical College