Gloria Achom
Pittsburgh,PA
Summary
Dedicated professional with strong work ethic and organizational skills with a commitment to exceptional guest service. Experienced in creating welcoming environments and collaborating effectively with teams.
Overview
4
4
years of professional experience
Work History
Lobby Hostess
The Renaissance Hotel
Pittsburgh, Pennsylvania
06.2024 - 05.2026
- Welcomed guests and provided exceptional customer service at the hotel entrance.
- Managed guest inquiries and directed them to appropriate hotel services.
- Collaborated with front desk staff to ensure smooth guest check-in processes.
- Maintained cleanliness and organization of lobby area for a welcoming environment.
Server
Barrio
Pittsburgh, Pennsylvania
10.2022 - 05.2024
- Provided exceptional customer service in a fast-paced restaurant environment.
- Upsold menu items to enhance guest dining experience through recommendations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Handled customer inquiries and resolved issues efficiently and politely.
- Inspected food quality before serving to ensure freshness and safety. before serving it to customers.
- Maintained cleanliness and organization of dining area and service stations.
Server/Host
The Yard
Pittsburgh, Pennsylvania
05.2022 - 10.2022
- Provided exceptional customer service in a fast-paced restaurant environment.
- Resolved customer inquiries and issues with efficiency and courtesy, enhancing overall dining experience.
- Promoted desserts, appetizers, and specialty drinks, resulting in increased customer satisfaction and sales.
- Upsold menu items to enhance guest dining experience through recommendations.
- Ensured cleanliness and organization of dining area and service stations, contributing to a welcoming environment.
- Inspected food items before serving to ensure quality and safety. before serving it to customers.
Education
Associate of Science - Computer Information Systems
Community College of Allegheny County
Pittsburgh, PA12-2025
Skills
- Customer service
- Guest relations
- Team collaboration
- Project management
- Quick learner
- Strong work ethic
- Team oriented
- Positive attitude and energy
Timeline
Lobby Hostess
The Renaissance Hotel
06.2024 - 05.2026
Server
Barrio
10.2022 - 05.2024
Server/Host
The Yard
05.2022 - 10.2022
Associate of Science - Computer Information Systems
Community College of Allegheny County